Chadwick Norman
Parkersburg,WV
Summary
Focused on performing high-quality Support Tech service. Highly motivated, analytical and productive with strong history of meeting production goals and satisfying customers. Good troubleshooting and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Construction Manager
OVG Construction & Concrete
07.2019 - 11.2023
- Reduced construction costs through diligent budget management and effective negotiation with suppliers.
- Completed projects within time constraints by effectively managing schedules and allocating resources.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
Cell Phone Technician
Really Cheap Geeks
10.2017 - 07.2019
- Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
- Streamlined repair processes for faster turnaround times and improved customer retention.
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
- Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
Cell Phone Repair Technician
Fix A Phone
08.2013 - 12.2016
- Enhanced customer satisfaction by providing efficient and effective cell phone repairs.
- Reduced repair turnaround time through streamlined diagnostic processes and prioritizing urgent jobs.
- Maintained a high level of technical knowledge by staying current on industry advancements and device updates.
- Collaborated with team members to improve overall workflow, resulting in increased productivity.
- Assisted clients with troubleshooting issues over the phone, resolving problems without requiring in-person visits.
- Managed inventory of repair parts, ensuring adequate stock levels for timely completion of repairs.
- Trained new technicians on company-specific procedures, ensuring consistent service quality across the team.
Education
Associate of Science - AutoCAD
ITT Technical Institute
Norfolk, VAAssociate of Science - AutoCad
Washington Community College
Marietta, OHSkills
- Management
- Estimating
- Software Diagnostics
- Component Replacement
- Screen Repair
- Mobile Device Unlocking
- Advanced Troubleshooting
- Time Management
- Customer Service
- Inventory Management
Timeline
Construction Manager
OVG Construction & Concrete
07.2019 - 11.2023
Cell Phone Technician
Really Cheap Geeks
10.2017 - 07.2019
Cell Phone Repair Technician
Fix A Phone
08.2013 - 12.2016
Associate of Science - AutoCAD
ITT Technical Institute
Associate of Science - AutoCad
Washington Community College
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