Chadwick Poston

PEPPERIDGE FARM, Willard, OH

40+ hrs/wk

$92,700/yr

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Provided on-site field support, including installation, service, and repair of systems and equipment
• Resolved customer questions and issues, referring others to appropriate personnel for follow-up
• Instructed customers in operation and maintenance of systems and equipment
• Acted as liaison with customers on administrative and technical matters for assigned projects
• Performed analyses and prepared reports on system problem trends and issues
• Applied engineering principles to system design, process flow, and discrete modeling
• Interacted with engineers to gather information and design changes for overall solution design
• Translated engineering design into software design and developed test plans to verify technical programs
• Performed testing of final products and worked with engineers to ensure performance as planned
• Assisted in designing technical programs for projects or enhancements to existing programs
• Racked and tested switches, firewalls, and other devices once installed

40+ hrs/wk

$74,880/yr

• Acted as liaison between client areas and technical organizations, planning and directing analysis of complex business problems to be solved with automated systems
• Identified, evaluated, and developed system procedures to meet business requirements
• Applied knowledge of industry trends and technology to drive organizational change
• Transformed strategic enterprise architecture and design principles into system requirements and specifications
• Recommended and initiated systems testing
• Acted as highest-level internal consultant within technology and business groups, re-engineering technical processes for greater efficiencies

40+ hrs/wk

E-6

• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
• Directed compliance with cybersecurity methodologies to standardize security protocols
• Coordinated daily with security teams across 13 remote sites
• Managed and reported implementation progress
• Consolidated mass data using pivot tables, V-lookups, and dashboards

40+ hrs/wk

E-6

• Led installations and upgrades of network storage software
• Oversaw daily backups and restores across multiple military installations
• Collaborated with customers to ensure disaster recovery options for 70k personnel
• Granted user privileged access over shared network resources

40+ hrs/wk

E-5

• Deployed updates, patches, and secured vulnerabilities in enterprise environment
• Initiated solutions to vulnerability findings from ACAS results
• Installed software and tools, ensuring STIG compliance
• Identified and notified administrators of network vulnerabilities
• Used automated tools for vulnerability remediation
• Conducted research and manual patching for problematic systems
• Created weekly progress and status metrics for Commander

40+ hrs/wk

E-5

• Directed helpdesk and desktop/server support operations for largest Air Force medical facility
• Oversaw helpdesk team handling 100+ daily inquiries
• Led support team, completing over 3000 annual work-orders with 95% customer satisfaction
• Deployed new desktops/laptops using imaging software and KVM for mass deployment
• Increased efficiency with remote software options for ticket resolution