Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
SeniorSoftwareEngineer
Chadwick Taylor

Chadwick Taylor

Kansas City,KS

Summary

Senior-level professional with over15 years of industry and military experience leading extensive cross-functional collaboration teams and decision making in highly complex and multifaceted environments requiring a solid understanding of resilience practices. Significant knowledge of the ISO, NIST, FFIEC, PCI, HIPPA, FEMA, POA&M and FISMA frameworks and standards. Proven ability to proactively drive programs while improving KPIs. Well versed in analytics, metric reporting, internal controls, business processes, and change management; coupled with multi national and international industry certifications.

Qualified with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.

Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

15
15
years of professional experience
3
3

Certifications

Work History

Senior Manager, Enterprise Resiliency Services (ERS)

GCI (General Communications, Inc.)
05.2022 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Implemented and developed operational standards, policies and procedures.

Director, Enterprise Resiliency

Wisconsin Physician Services
06.2020 - 03.2022
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.

Consultant

CTAYLOR CONSULTING
08.2019 - 06.2020
  • As a contractor, based on industry standards, best practices and experience in the field:
  • Review current IT policies, processes and procedures and implement improvements.
  • Establish company Incident Response, Information Security, Disaster Recovery and Business Continuity programs to include training and awareness.
  • Recommend new Policies to be implemented including but not limited to enhanced Disaster Recovery, Business Continuity Incident Response, Risk Management, Vendor Management, and Information Security.
  • Draft new policies as identified.
  • Participate and speak in weekly IT Security and Change Control calls with teams.
  • Recommend and develop a road map for continued improvements and reviews to IT Policies.

IT Disaster Recovery Manager

YELLOW ROADWAY CORPORATION (YRC)
06.2016 - 08.2019
  • Responsible for the direct hands-on management of the IT Disaster Recovery program which included Business Continuity, Emergency Management, and vendor management. Served as the subject matter expert in the planning, development, program execution, maintenance and testing of the Corporate Disaster Recovery program that included:
  • Supporting the facilitation of crisis/incident management activities for a wide variety of physical, operational, and technological incidents as needed.
  • Supporting international business continuity needs of the corporate campus.
  • Developing and maintaining Business Impact Analysis (BIA) from multiple business units.
  • Coordinating and facilitating plan exercises for global teams.
  • Documenting results and lessons learned from plan exercises and live events.
  • Conducting Awareness and Training activities with business units.
  • Providing logistical and subject matter expert support for the assessment, development, implementation and revision of preparedness policies, programs, procedures, and plans.
  • Providing oversight for assessment of program capabilities and supporting cross-functional efforts including but not limited to third party and vendor resilience requirements and assessments.

Risk Manager

ARMED FORCES BANK
02.2013 - 05.2016
  • Lead supervised and coordinated overall operational and administrative functions to ensure maximum efficiency of information security team and vendor management of third-party providers. Worked with vendors to ensure virus detection, SPAM and denial of service provided services are kept current and functioning as desired. Performed internal technology audits and physical security audits of Bank properties and assets. Continually performed risk assessments to determine security vulnerabilities. Improved the weekly, monthly, quarterly, and annual KPIs. Implemented analytic solutions that improved the security program posture. Annually performed business impact analysis, gap analysis, disaster recovery exercises, business continuity exercises, and employee training and awareness. Routinely developed and submitted analytic and metric reports to management and Bank’s board of directors.

CONTINUITY OF OPERATIONS (COOP) PROJECT MANAGER

DEPARTMENT OF AIR FORCE / DNUTCH ASSOC. INC. (Contract)
01.2013 - 07.2013
  • Required DOD SECRET security clearance.
  • Overlapped with Armed Forces Bank above

CONTINUITY OF OPERATIONS (COOP) PROJECT MANAGER

DEPARTMENT OF NAVY / SECURE MISSION SOLUTIONS (Contract)
10.2012 - 01.2013
  • Required DOD SECRET security clearance.

CONTINUITY OF OPERATIONS (COOP) PROJECT MANAGER

DEPARTMENT OF Army / DNUTCH ASSOC. INC (Contract)
04.2012 - 10.2012
  • Required DOD SECRET security clearance.

Education

Bachelor of Business Administration -

WICHITA STATE UNIVERSITY
Wichita, KS

Skills

  • Commended a 130 member headquarters element of an Air Assault Battalion that consisted of pilots, mechanics, medics, aircraft refuelers, cooks and administrative support staff personnel with $26 million property and operating budget supporting a $70 million annual operation
  • Live Event – Incident manager for building evacuation due to possible explosive device
  • Live Event – Incident manager of complete data center outage when primary storage array failed
  • Live Event – Incident manager of complete data center outage when all production VMs were accidentally deleted
  • Live Event – Emergency manager of evacuation when major undersea fiber was cut by ships dragging anchor
  • Improved and matured existing BC/DR program based on FFIEC standards that resulted in a reduction of OCC issued Mandatory Required Attention findings (MRA’s) from 7 to 0 for a national financial institution
  • Improved and matured existing resiliency program based on NIST and ISO standards that resulted in a reduction of government issued critical findings from 3 to 0 for a national health insurance institution
  • Implemented first-in-class Continuity of Operations (COOP) program based on NIST framework and industry standards for:
  • 1) new data center supporting military sales of avion parts to foreign countries by the Department of Air Force
  • 2) new world-wide regional data centers for the Department of Navy’s Medical Command
  • 3) new data center supporting joint military forces for the Department of Army’s joint military post Ft Sam Houston
  • Moved 3 primary credit card processing data centers to new locations with 0 implementation issues
  • General of Federal funding for State’s unemployment program
  • Authored State’s first COOP plan that included plans for the Governor’s staff and State Adjutant General’s staff
  • Provided information technology auditing and vulnerability assessments that included access control, cryptography, and information, operations, physical, telecommunications, and network security
  • Live Event (2x) – Incident support manager of complete power outage at a national telecommunications company’s data center
  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Documentation and reporting
  • Cross-functional communication
  • Cross-functional team leadership
  • Team leadership
  • Teamwork and collaboration
  • Process improvement
  • Problem-solving
  • Training and development
  • Project planning
  • Problem resolution
  • Team development
  • Decision-making
  • Budget management
  • Work Planning and Prioritization
  • Employee development
  • Employee coaching and mentoring
  • Performance tracking and evaluation
  • Staff management
  • Team building
  • Emergency response

Operations planning

Budget oversight

Partnership development

Staff training

Staff development

Accomplishments

  • Achieved 0 FFIEC audit findings by implementing a structured program with accuracy and efficiency.
  • Collaborated with team of 50+ in the development of a volcanic ash mitigation plan.
  • Saved thousands of company dollars by negotiating a service contract that combined multiple legacy accounts into one single deeply discounted flat rate account.

Certification

  • CBCP – Certified Business Continuity Professional from DRII (Disaster Recovery Institute International)
  • AMBCI – Associate Member Business Continuity Institute from BCI (Business Continuity Institute – UK based)
  • CRP – Certified Recovery Planner from Harris Recovery

Affiliations

  • National Conference Speaking Engagements:
  • 1) Disaster Recovery Journal
  • 2) Business Continuity Insights
  • 3) Women in Finance
  • America’s Next Practice Generation – Past Committee Member via Business Continuity Institute(BCI)
  • Disaster Recovery Journal (DRJ) Board of Advisors – Past Board Member
  • Alaska Partnership for Infrastructure Protection (APIP) – Current member
  • Internationally and nationally published

Timeline

Senior Manager, Enterprise Resiliency Services (ERS)

GCI (General Communications, Inc.)
05.2022 - Current

Director, Enterprise Resiliency

Wisconsin Physician Services
06.2020 - 03.2022

Consultant

CTAYLOR CONSULTING
08.2019 - 06.2020

IT Disaster Recovery Manager

YELLOW ROADWAY CORPORATION (YRC)
06.2016 - 08.2019

Risk Manager

ARMED FORCES BANK
02.2013 - 05.2016

CONTINUITY OF OPERATIONS (COOP) PROJECT MANAGER

DEPARTMENT OF AIR FORCE / DNUTCH ASSOC. INC. (Contract)
01.2013 - 07.2013

CONTINUITY OF OPERATIONS (COOP) PROJECT MANAGER

DEPARTMENT OF NAVY / SECURE MISSION SOLUTIONS (Contract)
10.2012 - 01.2013

CONTINUITY OF OPERATIONS (COOP) PROJECT MANAGER

DEPARTMENT OF Army / DNUTCH ASSOC. INC (Contract)
04.2012 - 10.2012

Bachelor of Business Administration -

WICHITA STATE UNIVERSITY