Chae Bern
East Peoria,IL
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
Work History
Photographer
CLB Photography
- Self owned
- Wedding/Lifestyle Photographer
Professional Home Organization
Clean by CB
01.2024
- Self owned
- Home cleaning/organization
- 26 Clients in Mid Central IL
Internet Sales Manager
Hyundai
11.2025 - Current
- Developed and implemented online sales strategies to enhance customer engagement.
- Analyzed market trends to identify opportunities for product promotion and pricing adjustments.
- Managed e-commerce platform, ensuring seamless user experience and operational efficiency.
- Collaborated with marketing team to create targeted digital advertising campaigns.
- Provided training and support to sales staff on online tools and sales techniques.
- Monitored key performance indicators to assess online sales effectiveness and drive improvements.
- Established relationships with customers through effective communication and follow-up strategies.
Lead Service Advisor/Trainer
Mike Miller
01.2025 - 11.2025
- Boosted customer satisfaction scores by 30% through effective training.
- Increased service department revenue by 25% year-over-year.
- Mentored new advisors, enhancing their sales skills and confidence.
- Implemented upselling techniques, increasing average ticket size by 15%.
- Analyzed customer feedback to refine service strategies and offerings.
BDC Manager, Assistant Finance Manager, HR Manager
Toyota
12.2022 - 01.2025
- Drove revenue growth, expanding the dealerships customer base, optimize lead generation processes
- Facebook/Website marketing
- Enhance customer engagement
- Promote customer retention
- Resolve escalated customer issues and collaborate with sales and service teams to ensure smooth handoffs
- Supported recruitment efforts by coordinating job postings and managing applicant tracking system.
- Assisted in onboarding processes, ensuring new hires received necessary training and resources.
- Facilitated employee engagement initiatives, enhancing workplace morale and team cohesion.
- Maintained accurate employee records in HRIS, ensuring compliance with company policies and regulations.
- Conducted initial screenings of candidates to identify suitable matches for open positions.
- Implemented HR policies and procedures that complied with legal requirements while supporting organizational objectives.
- Assisted in the development of comprehensive training programs, leading to higher employee skill levels and job satisfaction.
- Coordinated employee benefits administration, ensuring accuracy and timely distribution of information to staff members.
- Maintained accurate records of personnel data, ensuring compliance with federal and state regulations.
- Processed payroll accurately for over 500 employees using ADP Workforce Now.
- Ensured compliance with federal and state payroll regulations through thorough audits.
- Resolved payroll discrepancies by analyzing records and collaborating with HR teams.
- Trained new team members on payroll systems and best practices for accuracy.
Service Advisor
Toyota
08.2019 - 12.2022
- Understood customer concerns, accurately documenting repair needs, coordinating with technicians, ensure high quality service experience for safety, reliability, and customer satisfaction
- Verify warranty coverage, recalls, service campaigns, and maintenance intervals based on Toyotas guidelines.
- Sales and product knowledge
- Customer service and communication
- Repair order management
- Workflow delegation and coordination
Greeter/Accounts Payable/HR Assistant
Ford - Yemm
03.2014 - 08.2019
- Greeted visitors and customers, ensuring positive first impressions and welcoming atmosphere.
- Assisted in managing visitor flow, optimizing guest experience during peak hours.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Processed invoices and verified accuracy of billing against purchase orders.
- Assisted in recruitment processes by scheduling interviews and coordinating candidate communications.
- Processed employee onboarding documents, ensuring compliance with company policies and procedures.
- Maintained accurate employee records using HRIS systems to support data integrity and reporting needs.
- Supported payroll processing by verifying timesheets and addressing discrepancies promptly.
- Organized training sessions and workshops to enhance employee skills and engagement initiatives.
Education
Associates - Business
Carl Sandburg College
Galesburg, IL01.2016
Bachelor of Arts -
Western IL University
Macomb, IL06-2027
Skills
- Photo editing
- Problem-solving
- Adobe photoshop
- Video editing
- Social media
- Creative artistic vision
- Project management
- Retouching and color correction
Timeline
Internet Sales Manager
Hyundai
11.2025 - Current
Lead Service Advisor/Trainer
Mike Miller
01.2025 - 11.2025
Professional Home Organization
Clean by CB
01.2024
BDC Manager, Assistant Finance Manager, HR Manager
Toyota
12.2022 - 01.2025
Service Advisor
Toyota
08.2019 - 12.2022
Greeter/Accounts Payable/HR Assistant
Ford - Yemm
03.2014 - 08.2019
Photographer
CLB Photography
Associates - Business
Carl Sandburg College
Bachelor of Arts -
Western IL University