Chaela Dugat
Minot,ND
Summary
I am dedicated to enhancing my educational and professional skills in a stable and dynamic workplace. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
TODA
Delta Solutions
Minot, ND
08.2021 - Current
- Maintain all units required TOs IAW TO 00-5-1, AF TO Systems and applicable MAJCOM supplements. Maintain all binders in a serviceable condition and replace torn, heavily scuffed, dirty, or illegible pages as necessary. Maintain plastic covers on unit-designated nuclear weapons procedures required by Air Force Instruction (AFI) 21-204, AFI 21-202V1. (1.2.3.1, 1.2.3.1.1 and 1.2.3.1.2)
- Maintain a current inventory list on all assigned materials in field dispatching kits, main library and sub-accounts (1.2.3.2)
- Post all TO updates IAW applicable governing directives. Perform a list of effective changes check (A-Page) IAW TO 00-5-1 and application MAJCOM supplements. (1.2.3.3 and 1.2.3.3.1)
- Schedule an appointment for T.O inventories/A-Page functions to be performed and the agreed upon appointment must be honored unless for extreme real world emergencies. (1.2.3.3.2)
- Establish and maintain a sign out procedure to track all signed out TOs and TO kits to include who
signed out TO, section individual is assigned to, and contract phone number (1.2.3.4) - Upon the discovery of an unaccounted TO, initiate a missing TO report by 1400 local time the next duty day. The missing TO report will include: Name, office symbol, date, duty phone, team, and a narrative about events that led to the discovery of the missing item. If the sign out log showed that the TO went to the missile field, Missile Maintenance Operations Center (MMOC) will be notified within 30 minutes of initiating a missing TO report. Contact the COR and the work center supervisor/Non-Commissioned Officer (NCO) who was accountable for the TO. (1.2.3.5, 1.2.3.5.1.1)
Paraeducator, Special Education
Lompoc Unified School District
Lompoc, CA
01.2019 - 06.2021
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Communicated affirmatively and promoted positive attitudes with every student.
- Assisted in developing behavior management plans that addressed the specific needs of each student.
- Organized classroom materials and resources to facilitate an effective learning environment.
- Evaluated student needs to provide helpful resources and support.
- Advised instructor on student behavior or issues requiring immediate attention.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Assisted faculty members or staff with student conferences.
- Supported classroom teachers in creating a positive learning environment for all students.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Participated in professional development workshops related to special education topics such as autism spectrum disorder, dyslexia or attention deficit hyperactivity disorder.
- Reviewed and reported on IEP progress.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Motivated students using feedback and encouragement.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
Barista
starbucks
11.2014 - 03.2019
- Maintained a strong understanding of company values and customer needs, responding quickly to any requests in a fast-paced environment
- Engaged with customers, creating a safe/friendly environment, while conveying a positive and professional attitude
- Prepared and served drinks and food in accordance with health codes and café standards
- Worked on registers daily to authorize returns and exchanges, and audit receipts
- Cleaned and maintained the work environment up to store standards.
- Operated cash registers to process customer payments.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Checked brewing equipment for proper functionality.
- Input orders into point of sale system and handled customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Stocked customer service stations with paper products or beverage preparation items.
- Described menu items to customers and suggested appealing products.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Received and accurately processed customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Supported highest standards of conduct and service to support company reputation.
- Restocked product displays based on demand and projected sales.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Created signs and displays to advertise store products or events.
Customer Support
United States Air Force
10.2010 - 09.2012
- In processed every new member assigned to Minot Air Force Base, gaining them in the systems to their new base and new squadron
- Set up all new incoming members assigned to Minot Air Force Base with their required appointments
- Handled all military members assigned to Minot Air Force Base’s personal leave of absences
- Handled all military members assigned to Minot Air Force Base Unfavorable Information (UIF): worked with the Air Force Legal department when handling career changing situations
- Advises members on official and personal obligations incident to relocation, training, and promotion
- Schedules individuals for processing personnel actions such as reenlistment, promotion, separation, retirement, or reassignment
- Briefs provisions of personnel programs such as assignments, promotions, separations, retirements, benefit programs, retention, bonus, classification, training and retraining, and personnel reliability program, and career progression.
Forece Management
United States Air FOrce
05.2009 - 10.2010
- Handled military performance reports for Enlisted and Officer members in timely manners
- In charge of military updates for Enlisted and Officer members when changes of their assignments and duties occurred
- Handled the updates to Enlisted and Officer members awards and decorations they received in their career
- Ensures compliance with personnel policies, directives, and procedures
- Reports discrepancies and recommends corrective action
- Monitors personnel actions for timeliness, propriety, and accuracy
- Organizes and compiles management data and submits reports.
Education
High School Diploma -
Church On The Rock Christian Academy
Millersville, MD05-2007
Skills
- Verbal Communication
- Customer Relations
- Time Management
- Multitasking
- Attention to Detail
- Organization and Time Management
- Microsoft Office
- Team Building
- Decision-Making
- Dependable and Responsible
- Organization
Skills Abilities
Extensive knowledge in administrative systems: file plans, databases and military programs. These programs included managing Unfavorable Information (UIF), Enlisted/Officer Performance Reports, Personal Action Change Request (PACR), processing all inbound personnel., Meticulously collected and organized personnel data for the USAF; assured 100% records accuracy of over 4000 soldier and civilians for Minot Air Force base., Maintained files of correspondence regulations, directives, letters and other publications pertaining to personnel administration., Advised personnel on career development, job specialties, special assignments, promotions, training, retraining programs, duty selection, restrictions and other personnel functions., Skilled in working computer programs: Word Excel, Power Point, and Military Personnel Data System., Adept in handling customers issues in a wide variety of services. Solves customer problems above all expectations., Adept in communicating with all customers to meet their acquired needs. Kept conversations in a friendly and welcoming environment to solve problems., Lead fellow my fellow airmen in organizing and funding for office holiday parties and events. Lead my fellow airmen to assist in sandbagging, evacuation, and to provide aid to the victims of the Minot, North Dakota Flood of 2011. Lead my fellow partners whenever a supervisor is absent from the store to handle any needs of a customer. Helped commanders develop career information and motivation programs. Completed Supervisor tasks to meet daily workload completion. Rewarded Starbucks Partner of the Quarter for my attention to detail, putting myself above my peers and customers above myself, and my connection with customers are genuine.
References
References available upon request.
Timeline
TODA
Delta Solutions
08.2021 - Current
Paraeducator, Special Education
Lompoc Unified School District
01.2019 - 06.2021
Barista
starbucks
11.2014 - 03.2019
Customer Support
United States Air Force
10.2010 - 09.2012
Forece Management
United States Air FOrce
05.2009 - 10.2010
High School Diploma -
Church On The Rock Christian Academy
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