Summary
Overview
Work History
Education
Skills
Timeline
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Chaelyn McFarland

Melbourne,FL

Summary

High-energy Employee offering 4+ years of related experience and strong motivation to positively impact administrative operations with good communication, organizational and multitasking abilities. Smoothly coordinates patients and team needs with minimal oversight and sound judgment.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

OMNI Healthcare
01.2021 - Current
  • Understand how to utilize EMR software
  • Checked patient insurance, demographic, and health history to keep information current.
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Received and routed laboratory results to correct clinical staff members.

Associate

Wawa
07.2020 - 07.2021
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Complied with company service standards, including inventory and cash control procedures.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Handled inventory of beverage supplies, rotating products based on shipments, ordering more supplies and keeping detailed records.
  • Backed up cashier staff to process customer orders and payments.
  • Served drinks and prepared specialty beverages.

Shift Manager

Long John Silver's
03.2018 - 01.2021
  • Generated reports to assess performance and make adjustments.
  • Increased customer base and market share by promoting product through diverse channels.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Trained and mentored new employees to maximize team performance.

Team Member

Aldis Inc.
03.2020 - 06.2020
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Replenished inventory with focus on addressing customer needs.
  • Assisted customers based on currently available product, promotional and policy information.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.

Assistant Manager

Edible Arrangements
01.2018 - 05.2020
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize group productivity.

Member Host

Sam's Club
02.2019 - 02.2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Offered friendly greetings and assistance to incoming customers.
  • Provided assistance to front-line cashiers during busy time periods.
  • Answered phone calls to assist customers with questions and orders.
  • Increased sales percentage by suggesting specific purchases to customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Trained new team members in cash register operation, stock procedures and customer service.

Education

Psychiatry - Liaison Psychiatry

Eastern Florida State College
Cocoa, FL

High School Diploma -

Palm Bay Magnet Senior High School
Melbourne, FL
05.2017

Skills

  • Practice management
  • Result interpretation
  • Customer Service
  • Business strategies
  • Sales Techniques
  • Time Management
  • Customer interaction
  • Team building
  • Organization
  • Problem resolution
  • Co-Payment Collection
  • Route Messages
  • Checking Patient Details
  • Workflow Optimization
  • Front Desk Operations
  • Answer Telephones
  • Record Processing
  • Medical Records Management
  • Patient Eligibility Requirements
  • EHR Software

Timeline

Medical Receptionist

OMNI Healthcare
01.2021 - Current

Associate

Wawa
07.2020 - 07.2021

Team Member

Aldis Inc.
03.2020 - 06.2020

Member Host

Sam's Club
02.2019 - 02.2020

Shift Manager

Long John Silver's
03.2018 - 01.2021

Assistant Manager

Edible Arrangements
01.2018 - 05.2020

Psychiatry - Liaison Psychiatry

Eastern Florida State College

High School Diploma -

Palm Bay Magnet Senior High School

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Chaelyn McFarland