Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Chaerin Ha

Lewisville,TX

Summary

Highly motivated and experienced food service professional with a strong background in managing teams, driving customer satisfaction, and maintaining operational excellence. Proven ability to lead high-performing teams, streamline processes, and ensure compliance with food safety standards. Adept at multitasking in fast-paced environments and committed to delivering outstanding service in every role. Fluent in Korean and English, with certifications in food safety and management. Efficient Shift Supervisor aiming to increase the value of the company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
McKinney, TX
04.2022 - Current
  • Managed daily operations, including staffing, product placement, and customer interactions in a high-volume drive-thru and cafe environment.
  • Led team of baristas in delivering excellent customer service, resulting in recognition as Partner of the Quarter.
  • Certified in the completed store opening and closing procedures and balanced tills.
  • The Barista Trainer and Coffee Master Program demonstrates expertise in Starbucks coffee culture and trains new employees in coffee knowledge and preparation.
  • Handled inventory management and daily ordering of supplies to ensure product availability.
  • Trained and coached partners on safety protocols, resulting in consistent adherence to Starbucks standards.
  • Recognized for fostering a welcoming environment and motivating team members to achieve business goals.
  • Coordinated merchandising, promoted new products, and increased brand awareness.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Assistant Manager

Paris Baguette
Lewisville And Carrollton, TX
12.2020 - 11.2021
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Directed all aspects of store operations, including staff scheduling, product placement, and visual merchandising.
  • Trained and onboarded new employees, ensuring alignment with company standards and best practices.
  • Managed daily financial operations, including drawer counts, invoice processing, and sales reporting.
  • Spearheaded team motivation initiatives that resulted in increased employee engagement and customer satisfaction.
  • Oversaw product ordering and inventory management to maintain optimal stock levels and reduce waste.

Shift Leader

Sul & Beans and Somi Somi
Frisco, TX
07.2019 - 01.2020
  • Supervised daily shift operations, ensuring smooth workflow and timely service during high-traffic periods.
  • Coached and mentored team members, enhancing performance and customer interaction skills.
  • Handled cash management, inventory tracking, and product displays to optimize efficiency and customer experience.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Education

High School Diploma -

Prosper High School
Prosper, TX
06-2020

In Progress - Applied Nutrition

Arizona State University
Tempe, AZ

Skills

  • Team Leadership & Coaching
  • Customer Service Excellence
  • Inventory & Supply Management
  • Financial Management (Cash Handling, Drawer Counts, Sales Reporting)
  • Visual Merchandising & product Placement
  • POS System Management & Menu Updates
  • Social Media Marketing
  • Multitasking & Time Management
  • Food Safety & Compliance
  • Continuous Improvement
  • Assigning Work
  • Inventory Counts

Languages

English
Full Professional
Korean
Native/ Bilingual

Certification

  • Certified Food Safety Manager - National Registry of Food Safety Professionals < Valid through July 2029
  • Starbucks Coffee Master Program Certification

Accomplishments

Certificated of Achievement [ Highest standard of excellence in Art ] 4th May 2016
Awarded [2 and 3 Dimensional Art Certificate] 10th may 2016
Awarded [Underclassman Academic Award -ESOL] 2018-2019
Awarded Gold medal of [Texas Art Education Association Visual Art Scholastic Event] 23rd February 2020
3.5 GPA 2020

Entered Starbucks Barista Championship

Timeline

Shift Supervisor

Starbucks
04.2022 - Current

Assistant Manager

Paris Baguette
12.2020 - 11.2021

Shift Leader

Sul & Beans and Somi Somi
07.2019 - 01.2020

High School Diploma -

Prosper High School

In Progress - Applied Nutrition

Arizona State University

Similar Profiles

CREATE PROFILE
Chaerin Ha