Chageira Massanet
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
MANAGER
EZ COSMETICS CORP.
03.2012 - 01.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
BILINGUAL ASSISTANT MANAGER
VIDA PANAMA ZONA LIBRE S.A.
03.1999 - 11.2007
- Timely translations in both English and Spanish.
- Managing schedules, files, and maintain a professional workspace.
- Improved customer satisfaction by addressing concerns promptly and professionally in their preferred language.
- Streamlined work processes through proficient use of Microsoft Office Suite for document creation and data management.
- Promoted an inclusive environment by assisting non-SPANISH speaking clients with understanding important documents and procedures.
- Provided exceptional administrative support to senior staff members, ensuring smooth daily operations and successful project completion.
- Assisted in the development of marketing materials tailored to bilingual audiences for increased client engagement.
Education
MBA - Strategic Management
UNIVERSIDAD SANTA MARIA LA ANTIGUA
COLON, PANAMA 01.2005 - 02.2007
Skills
- Staff Development
- Expense Tracking
- Strategic Planning
- Workforce Management
- Marketing
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Timeline
MANAGER
EZ COSMETICS CORP.
03.2012 - 01.2024
MBA - Strategic Management
UNIVERSIDAD SANTA MARIA LA ANTIGUA
01.2005 - 02.2007
BILINGUAL ASSISTANT MANAGER
VIDA PANAMA ZONA LIBRE S.A.
03.1999 - 11.2007
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