Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chahila Gray

White Plains,NY

Summary

Outgoing Professional with experience overseeing multiple tasks and managing employees successfully. Highly dependable, ethical and reliable whom is committed to providing outstanding customer service and assistance.

Overview

12
12
years of professional experience

Work History

Customer Service Supervisor

Burlington
11.2021 - 10.2023
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.

Cafe Manager/Coffee Barista

CulinArt Group
02.2018 - 03.2020
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Created and implemented promotional campaigns to increase customer loyalty.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.

Key Holder

National Amusements
05.2013 - 11.2019
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and theatre operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted in recruiting, hiring and training of team members.

Assistant Store Manager

Dollar Tree Stores
10.2016 - 01.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Credentialing Specialist/Collections Agent

Doctor's United Inc.
11.2011 - 01.2015
  • Conducted primary source verifications such as background checks and board certifications.
  • Enrolled providers and Medicaid, Medicare and private insurance plans.
  • Obtained NPI numbers for providers and facilities and updated existing profiles.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Processed payments and applied to customer balances.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Education

Certificate of Completion - Computer And Information Systems

Berkley College
White Plains, NY

Skills

  • Team Building and Leadership
  • Time Management
  • Problem-Solving
  • Customer Service
  • Customer Relations
  • Store Organization

Timeline

Customer Service Supervisor

Burlington
11.2021 - 10.2023

Cafe Manager/Coffee Barista

CulinArt Group
02.2018 - 03.2020

Assistant Store Manager

Dollar Tree Stores
10.2016 - 01.2018

Key Holder

National Amusements
05.2013 - 11.2019

Credentialing Specialist/Collections Agent

Doctor's United Inc.
11.2011 - 01.2015

Certificate of Completion - Computer And Information Systems

Berkley College

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Chahila Gray