Chahinez Ghali
Bora Bora
Summary
A special Events Manager exploit my experience in Event Sales and Planning, Client Relations to become an asset to any organization.
Skilled in Sales, Facility Operations, Staff and Guest Management, Customer Service, Account Management, menu development & catering.
Driven and dedicated to building a Brand with growth Strategies that deliver results.
Overview
6
6
years of professional experience
Work History
Events Manager Pre Opening
Marriott Algiers
Algiers , Algiers
01.2021 - 03.2023
- Act as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).
- Participates in customer meetings for assigned groups
- Providing and Ensuring Exceptional Customer Service:
- Participates in pre- and post- event meetings as required to review and communicate group needs and feedback.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Supporting the Sales and Marketing Function:
- Up-sells products and services throughout the event process.
- Ability to put toghether creative and innovative menus based on skills of the kitchen.
- Leads event team.
- Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
- Organized and facilitated vendor meetings to ensure successful execution of all events.
- Cultivated relationships with internal stakeholders to ensure proper communication between departments.
- Managed event staff onsite during each event to ensure smooth operations.
- Provided leadership in managing multiple projects simultaneously under tight deadlines.
- Developed processes to streamline registration procedures at events.
- Designed contracts, collected fees and booked venues for events.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
Event Manager Pre Opening
Hyatt Regency Algiers
Algiers , Algiers
01.2019 - 01.2021
- Attract new conference and events business MICE.
- Ensure that the hotel takes the most profitable.
- Responsible for short and long term planning and the management of event sales and event planning.
- Maintain or exceed budgeted sales and profit in all events areas.
- Follow-up after events to analyse clients satisfaction.
- Collect intel on market status and competitive set.
- Active hiring participation within the team.
Sales and Events Pre Opening
AZ Hotel Zephyr
Mostaganem, Mostaganem
03.2018 - 12.2018
- Conduct sales calls according to market segments.
- Explore the market for new opportunities.
- Prepare sales reports and plans
- Responsible for coordination of meetings details.
- Preparing contracts and BEO's.
- Book events and place room blocks on the system.
Sales Agent
Hilton Algiers
Algiers, Algiers
02.2017 - 01.2018
- Responsible for the entire sales cycle, handling incoming requests, hunting for new business.
- Making follow-up calls feedback conversations after the event and follow-up on the payment.
- Evaluate local, national, international trends to understand guests needs.
- Organize all type of events.
- Make sure that events goes smooth and guests will come back.
Education
Certificate - Infographie
Kampus 22
Algiers 05-2023
Certificate - Web Design
Kampus 22
Algiers 05-2023
Master of Science - Marketing of Services
University of Algiers 03
Algiers06-2019
BBA - International Business Management
University of Algiers 03
Algiers06-2017
High School Diploma -
Hight School Iben Sahnoun El Rachidi
Saida06-2014
Skills
- Event Marketing
- Travel Arrangements
- Event Billing
- Venue Selection
- Menu Planning
- Team Leadership and Supervision
- Event Products and Services Promotion
- Staff Oversight
- Deadline Management
- Talent Recruitment
- Client Meetings
- Operations Oversight
- Food Service Knowledge
- Schedule Management
Languages
French
First Language
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Kabyle
Proficient (C2)
C2
Timeline
Events Manager Pre Opening
Marriott Algiers
01.2021 - 03.2023
Event Manager Pre Opening
Hyatt Regency Algiers
01.2019 - 01.2021
Sales and Events Pre Opening
AZ Hotel Zephyr
03.2018 - 12.2018
Sales Agent
Hilton Algiers
02.2017 - 01.2018
Certificate - Infographie
Kampus 22
Certificate - Web Design
Kampus 22
Master of Science - Marketing of Services
University of Algiers 03
BBA - International Business Management
University of Algiers 03
High School Diploma -
Hight School Iben Sahnoun El Rachidi
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