Chaiane Brookes
Summary
As a I have recently completed my academic degree my objective is to grasp more realistic work experience in the respective field and to support the functioning of a business and ensuring exceptional customer service. My aim is to help in aiding a positive and productive work environment by setting clear goals and communicating with team members.
Overview
1
1
year of professional experience
Work History
Fraud Analyst
Caribbean Credit Card Corporation Limited
06.2025 - Current
- Conduct continuous monitoring of fraud detection systems and perform indepth investigations of suspicious transactions.
- Analyze transactional data to identify emerging fraud patterns and risk indicators.
- Implement preventative measures, including account restrictions and card deactivation to mitigate potential losses.
- Liaise effectively with merchants, cardholders, financial institutions and internal stakeholders to resolve fraud related matters.
- Compile and present comprehensive reports on fraud incidents, trends and mitigation strategies.
- Contribute to the development and delivery of fraud awareness and detection protocols.
- Coordinate with legal authorities and regulatory bodies to support investigations and compliance requirements.
Customer Service Representative
Caribbean Credit Card Corporation Limited
08.2024 - Current
- Deliver prompt, courteous and accurate responses to inquiries from banks, cardholders and merchants.
- Resolve customer issues and complaints with tact, efficiency and professionalism.
- Maintain confidentiality and exercise sound judgment in all interactions.
- Manage high volumes of telephone and written communications in a fast paced environment.
- Adhere to rotating shift schedules, including weekends and holidays.
- Utilize Microsoft Office tools to document and process customer interactions.
- Demonstrate strong organizational skills, attention to detail and service excellence.
Intern; Customer Service Representative
Bank of Nevis
03.2024 - 04.2024
- Handle cash deposits, withdrawals, and check transactions.
- Process account transfers and bill payments.
- Issue bank drafts, cashier’s checks, and money orders.
- Count cash to ensure a balanced drawer at the end of shifts.
- Greet customers and provide information about bank products and services.
- Resolve customer complaints or escalate to relevant departments.
- Assist with account opening and updating customer information.
- Process foreign currency exchanges.
- Detect and report suspicious activities to ensure AML compliance.
- Follow bank policies and security procedures in cash handling.
- Verify the authenticity of cash, checks, and ID documents.
- Sales and cross selling opportunities.
- Record keeping and reporting.
- Maintain accurate records of daily transactions.
- Prepare end of day reports.
Education
Office Administration & Management
Clarence Fitzroy Bryant College
Burden St, St.Kitts11.2025
Skills
- Fraud Detection
- Verbal & Written Communication
- Anti Fraud Systems
- AML Compliance
- Fraud & Anomaly Analysis
- Report Preparation
- Investigation Documentation
- Telephone & Email Etiquette
- Loss Prevention
Timeline
Fraud Analyst
Caribbean Credit Card Corporation Limited
06.2025 - Current
Customer Service Representative
Caribbean Credit Card Corporation Limited
08.2024 - Current
Intern; Customer Service Representative
Bank of Nevis
03.2024 - 04.2024
Office Administration & Management
Clarence Fitzroy Bryant College
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