Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Chaima Fatili

Concord,CA

Summary

Dedicated and results-driven retail professional with over five years of experience in clothing sales, restaurants, cashier operations, and customer service.

Proven ability to engage customers, recommend products based on needs and preferences, and drive sales through excellent communication and product knowledge. Skilled in managing POS systems, handling transactions with accuracy, and maintaining a clean, organized sales floor. Strong interpersonal skills, and a commitment to delivering exceptional customer experiences in fast-paced retail environments.

Overview

6
6
years of professional experience

Work History

Floor Salesperson

Ross Dress for Less
Concord , CA
11.2024 - Current
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.

Cashier

Marjane Market
, Morocco
01.2023 - 09.2024
  • Conducted price checks for special orders or discounts as requested by customers.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Sales Associate

Tiger Shop
, Morocco
02.2021 - 06.2023
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed credit card transactions quickly and securely.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Demonstrated product features and benefits for customers' needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.

Waitress

Fresh Pizza
, Morocco
01.2019 - 11.2021
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Diploma in Computer Systems And Networking - Information And Tecnologie

Moroccan IT Management Institute IGIMA
Morocco
10-2022

High School Diploma -

Bir Anzarane High School, Morocco
Morocco
07-2019

Skills

  • Inventory management
  • Visual merchandising
  • Product knowledge
  • Point-of-sale operation
  • Customer service
  • Sales techniques
  • Complaint resolution
  • Customer engagement
  • Product display
  • Team collaboration
  • Effective communication
  • Problem-solving
  • Goal oriented
  • Attention to detail
  • Basic computer skills (Word, Excel, PowerPoint)
  • Good interpersonal and
    communication skill

Languages

English
Elementary
French
Professional
Arabic
Professional

References

References available upon request.

Timeline

Floor Salesperson

Ross Dress for Less
11.2024 - Current

Cashier

Marjane Market
01.2023 - 09.2024

Sales Associate

Tiger Shop
02.2021 - 06.2023

Waitress

Fresh Pizza
01.2019 - 11.2021

Diploma in Computer Systems And Networking - Information And Tecnologie

Moroccan IT Management Institute IGIMA

High School Diploma -

Bir Anzarane High School, Morocco

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Chaima Fatili