Chaimaa Bakir
Cleveland,OH
Summary
Hard worker with high level intelligence and proven background of leadership. Accustomed to managing opening and closing duties and coordinating employee schedules to meet demand. Reliable and energetic professional with exceptional communication skills who stays on top of demands in fast- paced environments. By effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Oshey Logistics
10.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Caregiver
ComForCare
03.2022 - 06.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
Shift Leader
Panda Express
12.2020 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Analyzed sales figures and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
Education
BBA - Accounting And Business Management
Cleveland State University
Cleveland, OH05.2025
Associate of Arts - Accounting And Business Management
Cuyahoga Community College
Cleveland, OH05.2022
Skills
- Customer Service
- Attention to Detail
- Positive Attitude
- Daily Workflows
- Flexible Schedule
- Staff Supervision
- Conflict Resolution
- Problem-Solving
- Team Motivation
- Training Assistance
- Sales Expertise
- Professional Appearance
Timeline
Delivery Driver
Oshey Logistics
10.2022 - Current
Caregiver
ComForCare
03.2022 - 06.2022
Shift Leader
Panda Express
12.2020 - 03.2022
BBA - Accounting And Business Management
Cleveland State University
Associate of Arts - Accounting And Business Management
Cuyahoga Community College
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