Chaimaa Mercado
Kissimmee,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level , manager director position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Manager Director
Lucky Star Group
09.2023 - 03.2024
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Assistant Manager of Finance
247 SMOKE SHOP
11.2022 - 12.2023
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
MBA - International Business And Marketing
Sup De Co
Morocco , Marrakech08.2021
Bachelor of Economics - Business Economics
College Charles Plisnier
Belgium, WI09.2014
Skills
- Problem Resolution
- Employee Development
- Performance reviewing
- Complex Problem-Solving
- Staff Training and Development
- Brand Management
- Organizational Development
- Hiring and Training
- Customer Service
- Customer Relationship Management (CRM)
- Staff Management
- Sales management
- Negotiation
- Cost Control
- Teamwork and Collaboration
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Manager Director
Lucky Star Group
09.2023 - 03.2024
Assistant Manager of Finance
247 SMOKE SHOP
11.2022 - 12.2023
MBA - International Business And Marketing
Sup De Co
Bachelor of Economics - Business Economics
College Charles Plisnier
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