Chaimae Boulayad
Houston,TX
Summary
Experienced leasing consultant skilled in customer service and social media providing property tours, tenant screenings, and lease negotiations. Dedicated to exceeding leasing targets and delivering exceptional service to ensure client satisfaction..
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Brookfield Properties
01.2020 - Current
- Conducted property tours and effectively showcased available units to prospective tenants in a Class A property
- Responded to leasing inquiries promptly and provided detailed information on rental properties, amenities, and lease terms
- Secured an average of 6 rental agreements each month
- Assisted prospective tenants in completing rental applications and ensured all required documentation was collected accurately
- Conducted thorough tenant screenings, including background checks, credit history reviews, and employment verification
- Negotiated lease terms and rental rates with potential tenants, aiming to maximize occupancy and revenue
- Managed lease renewal process by proactively engaging with existing tenants, negotiating new lease terms, and securing timely renewals
- Collaborated with property management to develop and implement effective marketing strategies to attract new tenants
- Utilized various marketing channels, including online listings, social media platforms, and local advertisements, to promote available units
- Maintained an up-to-date and organized database of prospective tenants, ensuring effective follow-up and communication
- Provided exceptional customer service to tenants, promptly addressing their inquiries, concerns, and maintenance requests
- Conducted regular property inspections to ensure compliance with lease agreements and identify any maintenance or repair needs
- Assisted with lease administration, including the preparation of lease agreements, move-in/move-out inspections, and security deposit handling
- Maintained accurate records of leasing activities, rental payments, and occupancy rates
- Collaborated with leasing team members to achieve leasing goals and optimize leasing processes
- Stayed updated on local market trends, rental rates, and competitor activities to remain competitive in the leasing market.
Leasing Manager
Addoha Group
02.2022 - 05.2023
- Managed and supervised the leasing team, providing guidance, training, and support to achieve leasing goals and objectives
- Developed and executed comprehensive leasing strategies to maximize occupancy rates and revenue for the property
- Oversaw tenant acquisition efforts, including marketing, advertising, and conducting property tours to attract and secure new tenants
- Conducted thorough tenant screenings and background checks to assess applicant suitability and ensure adherence to leasing criteria
- Negotiated lease terms, rental rates, and concessions with prospective tenants, ensuring compliance with legal and company policies
- Prepared and reviewed lease agreements, ensuring accuracy and completeness while addressing specific property and tenant requirements
- Managed lease renewal process by proactively engaging with existing tenants, negotiating new lease terms, and minimizing tenant turnover
- Monitored local market trends and competitor activities to adjust pricing, leasing strategies, and marketing efforts as needed
- Fostered positive tenant relationships, addressing concerns, providing exceptional customer service, and ensuring tenant satisfaction
- Collaborated with property owners, contractors, and maintenance teams to address maintenance requests, resolve issues, and maintain property quality
- Ensured compliance with fair housing laws, lease regulations, and other legal requirements governing landlord-tenant relationships
- Oversaw rent collection processes, monitored delinquencies, and implemented appropriate actions to minimize rental arrears
- Prepared and presented regular leasing reports to management, analyzing leasing performance, occupancy rates, and financial metrics
- Implemented and utilized property management software to streamline leasing operations and maintain accurate records
- Participated in industry events, seminars, and networking opportunities to stay updated on industry trends and best practices.
Content Producer
Veiled
01.2021 - 12.2021
- Created and developed engaging and high-quality content for various platforms, including websites, blogs, social media, and digital marketing campaigns
- Conducted thorough research to gather information and stay updated on industry trends, ensuring that content was accurate, relevant, and informative
- Developed content strategies and editorial calendars to align with organizational goals and target audience needs
- Produced written content such as articles, blog posts, press releases, and product descriptions, adhering to brand guidelines and maintaining consistent messaging
- Collaborated with cross-functional teams, including marketing, design, and subject matter experts, to gather input, refine ideas, and create compelling content
- Conducted interviews and sourced information from relevant stakeholders to enhance the depth and accuracy of content
- Edited and proofread content for grammar, spelling, style, and clarity, ensuring error-free and polished deliverables
- Optimized content for search engines (SEO) by incorporating relevant keywords, meta tags, and optimizing meta descriptions and titles
- Utilized analytics tools to measure content performance, analyze user engagement, and make data-driven decisions for content improvement
- Created and managed content distribution strategies, including social media scheduling, email campaigns, and content syndication
- Oversaw the production of multimedia content, such as videos, infographics, and podcasts, coordinating with internal or external teams as necessary
- Stayed updated on emerging content trends, digital marketing techniques, and industry best practices to continually enhance content quality and effectiveness
- Managed content calendars, deadlines, and workflows, ensuring timely delivery of content and effective collaboration across teams
- Monitored and responded to audience feedback, comments, and inquiries on various content platforms to foster engagement and build brand loyalty
- Conducted content audits and assessments to identify gaps, improve content performance, and optimize content strategy.
Sales Representative
Sephora
02.2015 - 10.2019
- Provided exceptional customer service by greeting and assisting customers with their beauty needs and product inquiries
- Demonstrated expert knowledge of beauty products, including skincare, makeup, haircare, and fragrances, and provided personalized recommendations based on customer preferences and skin type
- Conducted thorough consultations to understand customers' beauty goals and concerns, and recommended suitable products and techniques to achieve desired results
- Assisted customers with product selection, color matching, and testing to ensure an enjoyable and personalized shopping experience
- Stayed updated on the latest beauty trends, new product launches, and industry developments to provide informed advice and recommendations to customers
- Conducted product demonstrations and tutorials to educate customers on proper application techniques and skincare routines
- Assisted in maintaining the cleanliness and organization of the store shelves, displays, and beauty stations to create an inviting and visually appealing environment
- Processed customer transactions accurately and efficiently, including product sales, returns, and exchanges
- Collaborated with team members to achieve sales targets and contribute to the overall success of the store
- Participated in ongoing product knowledge training and attended brand-specific training sessions to deepen expertise in specific product lines
- Actively engaged in upselling and cross-selling techniques to maximize sales and enhance the customer shopping experience
- Utilized Sephora's clienteling tools and systems to record customer preferences, purchase history, and follow-up on potential sales opportunities
- Assisted in inventory management, including restocking shelves, monitoring product availability, and reporting stock levels to store management
- Ensured compliance with Sephora's brand standards, policies, and procedures, including maintaining hygiene and cleanliness standards at all times
- Actively contributed to a positive and inclusive team culture, fostering a collaborative and supportive work environment.
Education
High School Diploma -
Ibn Soulaiman Roudani
08.2013
Skills
- Customer service
- Guest services
- Communication skills
- Documentation review
- Microsoft excel
- Bilingual
- Computer literacy
- Leadership
- Time management
Languages
Arabic
Full Professional
French
Professional Working
Spanish
Limited Working
Timeline
Leasing Manager
Addoha Group
02.2022 - 05.2023
Content Producer
Veiled
01.2021 - 12.2021
Leasing Consultant
Brookfield Properties
01.2020 - Current
Sales Representative
Sephora
02.2015 - 10.2019
High School Diploma -
Ibn Soulaiman Roudani
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