Chaina Jones
Atlanta,GA
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Canvasser
Campaign Industries
09.2022 - 01.2023
- Conducted market research to identify customer needs and preferences.
- Distributed pamphlets and other informational literature on voting products.
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Discussed customer feedback with management to optimize customer experience.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Dispatcher
Cole's Towing And Recovery
09.2022 - 12.2022
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Scheduled and organized delivery routes.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Customer Care Representative
Teleperformance
02.2022 - 09.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Increased efficiency and team productivity by promoting operational best practices.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
Health and Benefits Specialist
Lumeris
01.2021 - 08.2022
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered questions about eligibility determinations and plan options.
- Met with clients to develop employee cost-sharing strategies.
Customer Service Representative
Rose International
08.2020 - 08.2021
- Implemented and developed customer service training processes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked customer service cases and updated service software with customer information.
- Ability to be calm, courteous and communicate clearly when assisting customers.
Education
Certified Nursing Assistant - Nursing
07.2015
Skills
- Voter Registration
- Customer Inquiries
- Opinion Taking
- Customer Care
- Issue Identification
- Till Counting
- Information Updates
- Good Listening Skills
- Detailed Evaluations
- Customer Relationship Development
Certification
- Certified Basic Life Support, National CPR Foundation-ID#32DCE3E5 Valid 2 Years EST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Canvasser - Campaign Industries
09.2022 - 01.2023
Dispatcher - Cole's Towing And Recovery
09.2022 - 12.2022
Customer Care Representative - Teleperformance
02.2022 - 09.2022
Health and Benefits Specialist - Lumeris
01.2021 - 08.2022
Customer Service Representative - Rose International
08.2020 - 08.2021
St Charles Community College - Certified Nursing Assistant, Nursing
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