Chainey Harris
Charlotte,NC
Summary
A qualified Securities Operations professional with extensive track record in demanding sales and account management environments.
Overview
11
11
years of professional experience
Work History
Securities Operations Representative
Wells Fargo
10.2023 - 11.2025
- Executed processing and review of securities transactions, ensuring adherence to company policies and industry regulations.
- Addressed account and transaction discrepancies by conducting thorough research and facilitating cross-functional communication.
- Ensured operational workflow accuracy while overseeing high-volume tasks in dynamic financial settings.
- Facilitated operational support for internal teams and clients by efficiently managing inquiries and escalations.
- Managed daily securities transactions to ensure accuracy and compliance with regulatory requirements.
- Coordinated interdepartmental communication to streamline trade processing and resolution of discrepancies.
Assistant Manager
Citi Trends
07.2022 - 08.2023
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed training programs for new hires, enhancing team performance and service quality.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
Client Relationship Associate
Vanguard
01.2022 - 04.2022
- Provided personable service to improve customer service ratings.
- Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Cultivated strong client relationships through proactive communication and personalized service.
- Analyzed client feedback to enhance service delivery and improve customer satisfaction.
- Developed tailored investment strategies based on clients' financial goals and risk tolerance.
Emergency Medical Dispatcher
OnStar
02.2018 - 08.2020
- Managed response coordination for police, fire, and medical emergencies in high-pressure environments.
- Oversaw emergency call management, ensuring efficient information retrieval.
- Facilitated CPR, first aid, and safety preparation training for individuals awaiting emergency response personnel.
- Coordinated communication between first responders and callers to ensure accurate information relay.
- Managed emergency calls, prioritizing critical situations for timely dispatch of resources.
- Utilized advanced software tools for real-time tracking and resource allocation during emergencies.
Sales Lead
H&M
02.2016 - 03.2017
- Leveraged market opportunities through continuous monitoring of competitor activities.
- Enhanced customer satisfaction by promptly addressing concerns and requests.
- Facilitated effective sales management by developing strategic proposals and accurate forecasts.
- Drove sales by providing personalized customer service and product recommendations.
- Trained new team members on store procedures and product knowledge.
- Managed inventory levels, ensuring optimal stock availability for customers.
Mens Sales Lead
Old Navy
01.2015 - 10.2016
- Created memorable customer experiences by offering personalized sales support.
- Managed cash register operations using POS system and processed sales and returns.
- Engaged shoppers by providing assistance and information on merchandise and product features.
- Developed and implemented strategic sales plans to enhance customer engagement and drive revenue growth.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
High School Diploma -
West Charlotte High School
01-2013
Skills
- Customer Support
- Customer Service
- Medical assistance
- Troubleshooting techniques
- Customer communication
- Operational risk management
- Cash management expertise
- Data analysis
- Securities processing
Timeline
Securities Operations Representative
Wells Fargo
10.2023 - 11.2025
Assistant Manager
Citi Trends
07.2022 - 08.2023
Client Relationship Associate
Vanguard
01.2022 - 04.2022
Emergency Medical Dispatcher
OnStar
02.2018 - 08.2020
Sales Lead
H&M
02.2016 - 03.2017
Mens Sales Lead
Old Navy
01.2015 - 10.2016
High School Diploma -
West Charlotte High School