Chainey Harris
Charlotte,NC
Summary
A qualified Securities Operations professional with extensive track record in demanding sales and account management environments.
Overview
11
11
years of professional experience
Work History
Securities Operations Representative
Wells Fargo
Charlotte, NC
10.2023 - 11.2025
- Executed processing and review of securities transactions, ensuring adherence to company policies and industry regulations.
- Addressed account and transaction discrepancies by conducting thorough research and facilitating cross-functional communication.
- Ensured operational workflow accuracy while overseeing high-volume tasks in dynamic financial settings.
- Facilitated operational support for internal teams and clients by efficiently managing inquiries and escalations.
- Managed daily securities transactions to ensure accuracy and compliance with regulatory requirements.
- Coordinated interdepartmental communication to streamline trade processing and resolution of discrepancies.
Assistant Manager
Citi Trends
Charlotte, NC
07.2022 - 08.2023
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed training programs for new hires, enhancing team performance and service quality.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
Client Relationship Associate
Vanguard
Charlotte, NC
01.2022 - 04.2022
- Provided personable service to improve customer service ratings.
- Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Cultivated strong client relationships through proactive communication and personalized service.
- Analyzed client feedback to enhance service delivery and improve customer satisfaction.
- Developed tailored investment strategies based on clients' financial goals and risk tolerance.
Emergency Medical Dispatcher
OnStar
02.2018 - 08.2020
- Managed response coordination for police, fire, and medical emergencies in high-pressure environments.
- Oversaw emergency call management, ensuring efficient information retrieval.
- Facilitated CPR, first aid, and safety preparation training for individuals awaiting emergency response personnel.
- Coordinated communication between first responders and callers to ensure accurate information relay.
- Managed emergency calls, prioritizing critical situations for timely dispatch of resources.
- Utilized advanced software tools for real-time tracking and resource allocation during emergencies.
Sales Lead
H&M
Charlotte, NC
02.2016 - 03.2017
- Leveraged market opportunities through continuous monitoring of competitor activities.
- Enhanced customer satisfaction by promptly addressing concerns and requests.
- Facilitated effective sales management by developing strategic proposals and accurate forecasts.
- Drove sales by providing personalized customer service and product recommendations.
- Trained new team members on store procedures and product knowledge.
- Managed inventory levels, ensuring optimal stock availability for customers.
Mens Sales Lead
Old Navy
Charlotte, NC
01.2015 - 10.2016
- Created memorable customer experiences by offering personalized sales support.
- Managed cash register operations using POS system and processed sales and returns.
- Engaged shoppers by providing assistance and information on merchandise and product features.
- Developed and implemented strategic sales plans to enhance customer engagement and drive revenue growth.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
High School Diploma -
West Charlotte High School
01-2013
Skills
- Customer Support
- Customer Service
- Medical assistance
- Troubleshooting techniques
- Customer communication
- Operational risk management
- Cash management expertise
- Data analysis
- Securities processing
Timeline
Securities Operations Representative
Wells Fargo
10.2023 - 11.2025
Assistant Manager
Citi Trends
07.2022 - 08.2023
Client Relationship Associate
Vanguard
01.2022 - 04.2022
Emergency Medical Dispatcher
OnStar
02.2018 - 08.2020
Sales Lead
H&M
02.2016 - 03.2017
Mens Sales Lead
Old Navy
01.2015 - 10.2016
High School Diploma -
West Charlotte High School