Chaira Arias
Colorado Springs,CO
Summary
Professional with solid background in providing exceptional customer service and support. Adept at team collaboration and achieving results, ensuring seamless operations and customer satisfaction. Skilled in communication, problem-solving, and adapting to changing needs, making positive impact on any team. Reliable and flexible, consistently delivering high-quality service and contributing to productive work environment.
Overview
10
10
years of professional experience
Work History
Medical Service Assistant
Robinson Clinic
11.2023 - Current
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Streamlined patient check-in process with effective communication and organization skills.
Medical Receptionist
Arthritis Center of Orlando
08.2021 - 09.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Customer Service Representative
Deo State Of Florida
03.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Office Assistant
IMA Medical Group
11.2020 - 02.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Customer Service Representative
Cigna -Express Scripts
06.2020 - 11.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
Customer Service Representative
Hiregy/American Safety Council
01.2020 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Associate Customer Service Representative
AAA Auto Club Group
05.2016 - 02.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to develop strategies for continuous improvement in service delivery.
- Participated in cross-functional teams to improve processes and drive organizational growth initiatives.
- Trained new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
- Responding to emergency road service
- Performing geographical location spotting and data entry
Head Teller
Harbor Community Bank
01.2015 - 05.2016
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Trained onboard Assistant Branch Manager
Education
No Degree - Medical Assistant
Valencia College
Orlando, FL12-2020
High School Diploma -
John F Kennedy High School
Paterson, NJ06-1995
Skills
- Customer assistance
- Verbal and written communication
- Customer service
- Complaint handling
- Fluent in multiple languages
Timeline
Medical Service Assistant
Robinson Clinic
11.2023 - Current
Medical Receptionist
Arthritis Center of Orlando
08.2021 - 09.2023
Customer Service Representative
Deo State Of Florida
03.2021 - 08.2021
Medical Office Assistant
IMA Medical Group
11.2020 - 02.2021
Customer Service Representative
Cigna -Express Scripts
06.2020 - 11.2020
Customer Service Representative
Hiregy/American Safety Council
01.2020 - 03.2020
Associate Customer Service Representative
AAA Auto Club Group
05.2016 - 02.2020
Head Teller
Harbor Community Bank
01.2015 - 05.2016
No Degree - Medical Assistant
Valencia College
High School Diploma -
John F Kennedy High School
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