Chairish Lozano
San Antonio,TX
Summary
Resourceful Client Services Specialist known for productive and efficient task completion. Bring specialized skills in client relationship management, problem-solving, and communication strategies. Excel in using empathy, active listening, and adaptability to navigate client needs and foster positive outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Client Services Specialist
Oppertunity Home
San Antonio, USA
08.2022 - Current
- Handles applicant screening and intake processes
- Ensures timely deposit of collected resident payments
- Maintained accurate collection records
- Ensures timely collection of overdue rents
- Completes re-certifications at designated developments
- Generated statistical and narrative reports for property manager
- Ensured adherence to HUD guidelines
- Ensured swift and precise communication addressing customer needs
- Nurtured client loyalty with outstanding assistance and care.
- Responded to client inquiries regarding navigation of company resources
- Documented details of actions taken in response to customer issues
- Evaluated current procedures used for handling client requests and developed new ones as needed.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Office Technician II
Calaveras County Public Health Department
San Andreas, USA
03.2019 - 06.2022
- Ensured timely paperwork management for optimal team performance
- Facilitated care coordination among patients and their families
- Assisted participants in adapting to the program environment.
- Pinpointed methods to reduce out-of-pocket costs, preserving care excellence
- Supported patients by understanding various payor benefits
- Documented all events and summarized them in detailed reports
- Ensured client queries were addressed promptly and effectively
- Scheduled appointments effectively using telephone communication
- Maintained effective filing systems for administrative tasks
- Managed response to inquiries and information requests promptly.
- Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
- Assisted with special projects as needed or requested by management or staff members.
Call Center Representative/Corporate Recovery
Kelly Services/Blue Shield Of California
Lodi, USA
09.2016 - 11.2018
- Entered and updated customer data to create and modify account information
- Guided and processed customer orders during high-volume periods
- Answered clients' questions and presented product value propositions to promote purchases
- Met sales and revenue goals through cold-calling and customer rewards programs
- Collected on past-due accounts for medical, utility, and government clients in call center environment
- Updated records with documentation of calls, actions, and payments
- Called third-party payers to detect problems such as claims denials and deferrals affecting payments
- Verified information carefully and assigned proper classifications to eliminate errors
- Reviewed and corrected completed work to support database accuracy
Office Manager
Randy Ronk & Son Quality Painting
Sutter Creek, USA
10.2000 - 09.2016
- Handled clerical work, fielded customer inquiries, and resolved equipment issues without assistance to keep burden off senior management
- Demonstrated top-notch communication skills daily in interactions with management, staff, and consumer
- Planned and established office management systems and achieved enhanced organizational performance
- Coordinated and maintained office supplies for bustling office
- Managed smooth and accurate supply restocking to maintain smooth business operations
- Developed and optimized schedules to cover expected workloads
- Resolved customer complaints and answered policy and procedure-related questions
Call Center Representative
Mact Health Board Inc
Angels Camp, USA
10.2014 - 08.2015
- Guided and processed customer orders during high-volume periods
- Entered and updated customer data to create and modify account information
- Booked appointments using computer systems for clients and made outbound calls to collect payments
- Settled insurance claims and escalated questionable applications to fraud departments for further investigation
- Updated customer accounts with current personal and purchasing information
Education
High school diploma or GED -
Kaplan
10.2010
Skills
- Strong interpersonal skills
- Client Retention Strategies
- Cross-functional coordination
- Account Management
- File Management
- Provider Relations
- Client Support
- Benefits determination
- Database Maintenance
- Call center experience
- Payment Processing
- Outbound Calling
- Client profile building
- Customer Support
- Prescription order management
- Order Processing
- Client Relations
- Payment reminders
- Meeting deadlines
- Complaint Handling
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Client Services Specialist
Oppertunity Home
08.2022 - Current
Office Technician II
Calaveras County Public Health Department
03.2019 - 06.2022
Call Center Representative/Corporate Recovery
Kelly Services/Blue Shield Of California
09.2016 - 11.2018
Call Center Representative
Mact Health Board Inc
10.2014 - 08.2015
Office Manager
Randy Ronk & Son Quality Painting
10.2000 - 09.2016
Driver's License
High school diploma or GED -
Kaplan
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