Summary
Certification
Education
Overview
Work History
Skills
Timeline
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Chaise Pickens

Salt Lake City,UT

Summary

Professional in youth development with strong foundation in mental health support and patient care. Demonstrated ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure supportive environment for individuals in need.

Certification

  • CNA - Certified Nurse Assistant
  • Certified Mandt System Crisis De-Escalation

Education

Bachelor of Science - Neuroscience

The Ohio State University
Columbus, OH

Overview

7
7
years of professional experience

Work History

Long-Term Special Education Substitute

Salt Lake City School District
05.2024 - Current
  • Developed and executed behavioral intervention plans, leading to decrease in disruptive behaviors and increase in classroom participation.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Coordinated closely with related service providers such as occupational therapists, speech therapists, and psychologists to implement comprehensive support plans for students.
  • Encouraged self-advocacy skills among students by promoting independence in decision making and problem-solving strategies during daily tasks and activities.

Customer Experience Specialist

Geartrade
09.2023 - 05.2024
    • Responded to 100+ daily customer inquiries, maintaining a 95% satisfaction rate and enhancing problem-solving and interpersonal skills.
    • Optimized AI tools, boosting engagement by 40%, and improved processes to cut errors by 50%.

Certified Nursing Assistant

The Village Healthcare And Rehabilitation
01.2023 - 07.2023
  • Assisted over 20 patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Performed detailed and accurate documentation of patient information in the Electronic Health Record software.

Education Technology Internship

Curriculum Associates
06.2022 - 01.2023
    • Managed client accounts with a 99.2% retention rate, honing skills in relationship management and data analysis for actionable insights.

Special Education Paraprofessional

Missoula County Public Schools
01.2021 - 01.2022
  • Led behavior assessments and developed intervention plans, supporting academic and emotional growth.
  • Coordinated services for at-risk students, enhancing skills in interdisciplinary collaboration and client support.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Monitored student classroom and outdoors activities to promote student safety.

Behavioral Neuroscience Research Assistant

The Ohio State University
09.2018 - 09.2020
    • Conducted comprehensive literature reviews and contributed to experimental design for studies on the behavioral effects of pharmaceutical compounds in rodent models.
    • Performed rodent handling tasks, including weaning, intraperitoneal (IP) injections, and perfusions, ensuring accurate dosing and adherence to protocols.
    • Administered drug treatments and behavioral tests to rodents, collected data, and conducted statistical analyses to evaluate treatment efficacy.
    • Prepared tissue samples through slide mounting for histological analysis, facilitating further examination of neural impact from treatments.

Skills

  • Clinical documentation
  • De-escalation techniques
  • Incident reporting
  • Developmental disabilities support
  • Behavioral management
  • Vital signs documentation
  • Regulatory compliance
  • Direct patient care
  • Behavior observation
  • Crisis management
  • HIPAA requirements
  • CPR, AED, and First Aid

Timeline

Long-Term Special Education Substitute

Salt Lake City School District
05.2024 - Current

Customer Experience Specialist

Geartrade
09.2023 - 05.2024

Certified Nursing Assistant

The Village Healthcare And Rehabilitation
01.2023 - 07.2023

Education Technology Internship

Curriculum Associates
06.2022 - 01.2023

Special Education Paraprofessional

Missoula County Public Schools
01.2021 - 01.2022

Behavioral Neuroscience Research Assistant

The Ohio State University
09.2018 - 09.2020

Bachelor of Science - Neuroscience

The Ohio State University

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Chaise Pickens