Summary
Overview
Work History
Education
Core Competencies
Technical Skills
Certification
Languages
Professional References
Personal Information
Timeline
Generic

Chaitali Janardan Jawale

Brussels,Belgium

Summary

Results-driven QA Coordinator and Test Manager with 12+ years of experience in manual and automated testing across telecom, CRM, and enterprise applications. Over 5 years of leadership in test planning, coordination, and stakeholder management, delivering high-quality software on time and within scope. Proficient in Cypress, Playwright, Selenium, and Cucumber BDD (JS/TS) for automation, with expertise in functional (E2E, UAT, regression, API), integration, and non-functional testing (performance, cross-browser, accessibility). Experienced in CI/CD pipelines (Jenkins), GitLab, and test management tools (Xray, JIRA, TestRail). Successfully led multi-location QA teams, implemented test strategies, and optimized delivery workflows. Adept in Agile/Scrum, V-Model, and Waterfall methodologies. Currently enhancing Python scripting skills for advanced automation. Fluent in English (B2) and Dutch (A1, progressing to A2).

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Test Analyst / QA Coordinator

Telenet
10.2021 - 05.2025
  • Led end-to-end testing for OSS/BSS systems (catalogue, devices, CRM, IAM, SelfCare), managing a 12-member QA team, and defining test strategies, estimations, and delivery pipelines.
  • Designed and automated regression suites using Cypress and Playwright with Cucumber BDD; conducted API testing via Postman/OpenAPI, and integrated automation with GitLab/Jenkins CI/CD.
  • Delivered actionable test metrics and progress reports to senior stakeholders, actively participating in Agile ceremonies to ensure alignment with project goals.
  • Facilitated internal training and knowledge-sharing sessions, enhancing QA team skills, and promoting best practices across multi-location teams.

Senior Test Engineer

Tech Mahindra
09.2016 - 08.2021
  • Led QA testing across multiple international clients, including Rogers (Canada) for cross-browser and API testing, Vietnamobile for billing systems, Galapagos (Belgium) for ServiceNow, and Telenet (Belgium) for full-stack mobile, POS, CRM, and IVR testing.
  • Implemented automated and reusable solutions, including a Java-Maven utility for SOX compliance evidence, improving efficiency and audit readiness.
  • Leveraged UiPath RPA for data creation and streamlined testing processes, while creating templates and reports to standardize QA practices.
  • Mentored and guided junior testers, fostering knowledge sharing, and enhancing team performance across multi-location projects.

Software Test Analyst

Vodafone
03.2013 - 09.2016
  • Validated middleware, IVR, USSD, and OSS/BSS components, ensuring seamless functionality across telecom systems.
  • Executed regression and sanity test suites for CRM migration projects, including Amdocs to Siebel, improving system reliability and reducing post-deployment defects.
  • Developed comprehensive training documentation and onboarding materials, coaching new joiners on telecom domain testing best practices.
  • Collaborated with cross-functional teams to identify gaps, streamline QA processes, and enhance overall delivery quality.

Education

Bachelor of Engineering (B.E.) - Information Technology

University of Pune
India
01.2012

Core Competencies

  • Ownership & Accountability
  • Requirement Analysis & Problem Solving
  • Adaptability in Complex, Fast-Paced Environments
  • Team Management & Stakeholder Communication

Technical Skills

  • CI/CD & DevOps: Jenkins, GitLab, Git
  • Languages & Data: SQL, XML, JSON, TOAD, SOAP, REST, YAML
  • Monitoring & Debugging: PuTTY, Linux Terminal, Swagger, OpenAPI, Fiddler
  • API Testing & Integration: Postman, SOAP UI, Fiddler, OpenAPI, Rest Assured
  • Browsers & Devices: Cross-browser testing, Perfecto, POS devices, Mobile apps
  • Testing & Test Management: HP ALM, TestRail, JIRA, Xray, Confluence, Quality Center
  • Platforms & CRM: NetCracker BSS, Oracle Suite, Siebel CRM, ServiceNow, Ericsson OSS/BSS
  • Automation & Scripting: Cypress, Playwright, Selenium, UiPath, Robot Framework, Java, Python (basic)
  • Leadership & Coordination: Resource & Team Management, Risk Management, Stakeholder Reporting, Agile Team Collaboration

Certification

  • ISTQB Advanced Test Manager – January 2025
  • ISTQB Foundation Level – June 2021
  • UiPath Certified RPA Associate – September 2020
  • IELTS English (B2) Certified – November 2019
  • Dutch Language (A1), CVO Lethas, Brussels – June 2025 (A2 expected December 2025)

Languages

  • English, Fluent (B2 Certified)
  • Dutch, Basic (A1 Certified, A2 in Progress)

Professional References

  • Ashwini, Cognizant, Ashwini.BS@cognizant.com
  • Yaroslav Khapalov, Telenet, Yaroslav.Khapalov@telenet.be
  • Amit Lakde, Tech Mahindra, amitdl@techmahindra.com

Personal Information

Work Permit: Independent (Unlimited Authorization)

Indian, Unlimited authorization to work in Belgium, Immediate

Timeline

Senior Test Analyst / QA Coordinator

Telenet
10.2021 - 05.2025

Senior Test Engineer

Tech Mahindra
09.2016 - 08.2021

Software Test Analyst

Vodafone
03.2013 - 09.2016

Bachelor of Engineering (B.E.) - Information Technology

University of Pune

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Chaitali Janardan Jawale