Collaborative Senior Technical Program Manager partners with executive teams to define and develop solutions. Skilled in project management to efficiently manage customer deliverables. Creates cross-functional partnerships to drive effectiveness.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Technical Program Manager
Warner Bros Discovery
05.2023 - Current
Delivered efficient project management by overseeing cross-functional teams and ensuring timely completion of milestones and project deliverables.
Championed process improvements for increased efficiency, analyzing existing workflows and recommending enhancements.
Fostered strong relationships with stakeholders, effectively communicating progress updates and addressing concerns promptly.
Manages the communication/negotiation on the dependencies(new features to meet the partner needs) with App teams.
Ensuring the handover to Ops and Support teams are completed in the provided timeline, and the smooth completion of hyper-care period.
Senior QA Engineer /Business Analyst
Loginsoft Consulting LLC (Client: WBD)
08.2016 - 05.2023
Review User Story and Technical Design documents and seek clarification from the BA and technical teams.
Improved product quality by meticulously designing and executing test plans for software applications.
Enhanced team efficiency by implementing agile methodologies and streamlining QA processes.
Mentored junior QA engineers, fostering a culture of continuous learning and professional growth.
Reduced software defects by conducting thorough regression testing and identifying areas for improvement.
Prevented costly post-release issues by proactively identifying potential risks during the development process.
QA Lead
CVS Health
07.2015 - 02.2016
Coordinate all testing activities; establish / maintain test standards ensuring strict adherence to the same.
Led cross-functional teams to ensure seamless collaboration in achieving project goals.
Coordinate with team members to conduct enterprise E2E testing, Multi-Release, Deployment and Rollback testing.
Identified critical defects through rigorous testing, resulting in a more stable product release.
Conducted root cause analysis on recurring defects, implementing preventative measures to reduce future occurrences.
Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
Reviews all defects that are logged during the QA phase, drive daily PRG meetings to ensure immediate resolution for the defects.
QA Lead
Vaktech Corp., LLC
07.2011 - 06.2015
Write / execute test cases and report bugs along with testing applications.
Streamlined QA processes for improved efficiency, reducing project completion time.
Identified critical defects through rigorous testing, resulting in a more stable product release.
Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
Improved customer satisfaction with thorough validation of user requirements during the testing process.
Senior QA Engineer
ValueMomentum Inc.
08.2009 - 06.2011
Developed / prepared test plans, test cases, analyzed software to provide testing solutions and maintained defects assisted by an offshore team of 6 resources; assisted the agile tester in creating test plans and test cases.
Involved in providing estimates for test plans, test cases and test execution for Smoke Testing, System Testing, Regression Testing and Release Testing for New Business applications, and Claims processing.
Involved in reviewing, providing feedback, delivering and maintaining test plans & test cases developed by the offshore team based on the workflows provided.
Single Point of Contact between the offshore team and the end client.
Conducted daily triage meetings for defects and guided the offshore team on daily tasks.
Involved in getting sign offs for test plans and test cases along with maintaining status documents for each module.
Updated daily status and shared the same with the management on a daily
Quality Analyst
Vaktech Corp LLC
10.2007 - 08.2009
Analyzed functional requirement document, Use Cases, Screen specification documents and developed Test Plans, Schedules and cases covering all aspects of testing right from Integration through post implementation testing.
Worked with the Development team as well as BAs in developing test cases for testing the Reconciliation process of M1, which is integrated with Choice Point (MVR, CLUE, Credit).
Execute test cycles for various projects while monitoring status of the same ensuring delivery within deadlines.
Developed and maintained quality assurance procedure documentation.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
MBA - Project Management
Keller Graduate School of Management, DeVry University
North Brunswick, NJ
01.2012
B S - Business Administration
University of South Alabama
Mobile, AL
01.2005
Skills
Software Testing Life Cycle
Designing & Executing Test Cases
Requirement Gathering & Analysis
Quality Assurance / Analysis
Test Management
Project Execution
Software Development Life Cycle
Resource Management
Agile Scrum
Critical Thinking
Leadership
Communication
Prioritization
Regression
User Acceptance Testing
Manual and Automation Testing
Non-life P&C Insurance domain
Argus Drug Safety System
Technical Summary
SQA BASIC, SQL, Java, Quick Test Pro, Visual Studio Express, Selenium, Test Director 7.6/8.0, Quality Center 9, 10, 11, JIRA, Team Track, Oracle, Postgres, TOAD, OneShield Dragon Designer, HTML, XML, VB Script, Java Script, UNIX, Linux, Windows 2000/XP
Certification
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)
Advanced Certified Scrum Product Owner (A-CSPO)
Timeline
Senior Technical Program Manager
Warner Bros Discovery
05.2023 - Current
Senior QA Engineer /Business Analyst
Loginsoft Consulting LLC (Client: WBD)
08.2016 - 05.2023
QA Lead
CVS Health
07.2015 - 02.2016
QA Lead
Vaktech Corp., LLC
07.2011 - 06.2015
Senior QA Engineer
ValueMomentum Inc.
08.2009 - 06.2011
Quality Analyst
Vaktech Corp LLC
10.2007 - 08.2009
MBA - Project Management
Keller Graduate School of Management, DeVry University
Sport Presenter - Newshub Live at 6 at Newshub/Warner Bros Discovery/Warner Bros DiscoverySport Presenter - Newshub Live at 6 at Newshub/Warner Bros Discovery/Warner Bros Discovery
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)