Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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CHAITANYA GANGA

Hyderabad,Telangana

Summary

Dynamic SPS T4 Associate at Amazon, adept in ATST and ADS with a proven track record in problem-solving and leadership. Excelled in delivering exceptional support, maintaining high productivity, and contributing to team success. Skilled in HTML, CSS, and effective communication, consistently demonstrating the ability to manage sensitive issues with professionalism.

Overview

4
4
years of professional experience

Work History

SPS T4 Associate

Amazon
Hyderabad, Telangana
07.2021 - Current
  • The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support. Demonstrates effective, clear, and professional written and oral communication.
  • Demonstrates effective, clear, and professional written and oral communication.
  • Provides prompt and efficient service, including the appropriate escalation of the issues.
  • Maintains a positive and professional demeanor, always portraying the company in a positive light, and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
  • Contributes to a positive team environment, and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics, such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Education

Bachelor of Science - Electronics And Communications Engineering

MALLA REDDY COLLEGE OF ENGINEERING AMD TECHNOLOGY
HYDERABAD
09-2020

BOARD OD INTERMEDIATE EDUCATION - MPC

SRI CHAITANYA JUNIOR KALASALA
HYDERABAD, TELANGANA
04-2016

SSC -

STANLEY GRAMMER HIGH SCHOOL
HYDERABAD, TELANAGNA
04-2014

Skills

  • ATST, ADS (Alexa Data Services)
  • Strong Analysis, problem solving Skills and Trouble shooting skills
  • HTML, CSS
  • BASIC SQL Data Base
  • Good Verbal And written Communication skills
  • Organizational skills
  • Supervision and leadership

Accomplishments

  • Led a project on Real Time Circuit Design under the supervision of Professor.

Affiliations

  • Participated in Hackathon Events
  • Attended a 3-day workshop on Embedded Systems and IoT, learning the integration of sensors and actuators using Arduino and Raspberry Pi, and developing real-time applications.

Timeline

SPS T4 Associate

Amazon
07.2021 - Current

Bachelor of Science - Electronics And Communications Engineering

MALLA REDDY COLLEGE OF ENGINEERING AMD TECHNOLOGY

BOARD OD INTERMEDIATE EDUCATION - MPC

SRI CHAITANYA JUNIOR KALASALA

SSC -

STANLEY GRAMMER HIGH SCHOOL

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