Chaitranie Deoroop
Houston,TX
Summary
Results-driven Director of Compliance Operations with expertise in regulatory compliance, risk management strategies, and operational process improvements. Proven track record of high productivity and efficient task completion. Strong leadership, communication, and problem-solving skills to align seamlessly with industry standards and achieve company goals.
Overview
6
6
years of professional experience
Work History
Director of Compliance Operations
Global Coast Services Inc
Houston, TX
07.2023 - Current
- Managed a team of compliance professionals across multiple locations.
- Provided guidance to business units on legal and regulatory issues related to operations.
- Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
- Developed systems to track and monitor compliance with regulatory requirements and internal policies.
- Completed quarterly and yearly audits.
- Managed the development of operations manuals and training programs for new franchises.
- Created and maintained detailed records of all franchise operations.
- Ensured compliance with corporate policies and procedures across all franchises.
- Developed and implemented strategies to acquire new franchisees.
- Reviewed, processed and filed permits.
- Maintained and updated permit records in an organized manner.
- Conducted training sessions for staff members on how to use newly implemented systems effectively.
Front Office Manager
Ramada by Wyndham
Houston, TX
04.2019 - 07.2023
- Monitored front desk staff to ensure they met customer service standards.
- Trained new hires on procedures, policies, and customer service expectations.
- Greeted guests and checked them in and out of the hotel.
- Developed and implemented strategies to improve customer satisfaction.
- Resolved guest complaints in a professional manner.
- Maintained accurate records of daily transactions.
- Processed payments for services rendered at the front desk.
- Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
- Managed inventory of supplies used at the front desk.
- Answered telephone inquiries from customers in a timely manner.
- Handled cash registers and balanced daily receipts.
- Scheduled shifts for front desk agent.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
- Maintained accurate records of employee time cards and attendance records.
- Oversee daily operations of hotel staff, including housekeeping and front desk agent.
- Reviewed customer inquiries and complaints to identify potential disputes.
- Developed strategies to resolve disputes in a timely manner.
- Reviewed customer feedback surveys and worked with employees to improve customer service standards.
Front Desk Manager
Scottish Inns & Suites Houston
Channelview, TX
08.2018 - 04.2019
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Assigned rooms to guests based on availability and preferences.
- Processed payments for room charges, incidentals, taxes and other fees.
- Managed check-ins and check-outs in a timely manner.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Handled customer complaints professionally and courteously.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Ensured lobby area was clean and presentable at all times.
- Prepared necessary paperwork for new guests prior to their arrival.
- Verified identification documents of each guest before check-in.
- Processed refunds when applicable according to company policies.
- Answered phone calls promptly while maintaining a professional attitude.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Sourced new vendors for purchasing needs.
Education
GED -
Patentia Secondary
Georgetown, Guyana 07-2014
Skills
- Leadership
- Multitasking
- Problem-solving skills
- Organizational Skills
- Record-keeping
- Customer Service
- Excellent Communication
- Compliance reviews
Timeline
Director of Compliance Operations
Global Coast Services Inc
07.2023 - Current
Front Office Manager
Ramada by Wyndham
04.2019 - 07.2023
Front Desk Manager
Scottish Inns & Suites Houston
08.2018 - 04.2019
GED -
Patentia Secondary
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