Summary
Overview
Work History
Education
Skills
Timeline
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Chaitranie Deoroop

Chaitranie Deoroop

Houston,TX

Summary

Director of Compliance Operations with extensive expertise in regulatory compliance, risk management strategies, and driving operational process improvements. Proven ability to enhance productivity and execute tasks efficiently while maintaining strict adherence to industry standards. Exceptional leadership, communication, and problem-solving skills focused on aligning organizational objectives with compliance requirements to support sustainable business growth.

Overview

7
7
years of professional experience

Work History

Director of Compliance Operations

Global Trade Brands JM
07.2023 - Current


  • Collaborated with Hotel franchise leadership to facilitate business takeovers and ownership transitions.
  • Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
  • Developed systems to track and monitor compliance with regulatory requirements and internal policies.
  • Coordinated with insurance providers to obtain and implement new policies for newly acquired properties,
  • Completed quarterly and yearly audits.
  • Managed the development of operations manuals and training programs for new franchises.
  • Ensured compliance with corporate policies and procedures across all franchises.
  • Reviewed, processed and filed permits.
  • Maintained and updated permit records in an organized manner.
  • Conducted training sessions for staff members on how to use newly implemented systems effectively.
  • Collaborated closely with designers and contractors throughout hotel renovation projects to ensure design vision alignment, quality standards, and timely completion.
  • Assisted in the transition of Marco's Pizza to a new franchise ownership, supporting operational handover, staff training, and compliance with brand standards.
  • Setup new merchant accounts for new hotel properties.
  • Conducted comprehensive property walkthroughs prior to ownership transitions to identify operational needs, ensure brand compliance, and support a smooth takeover process.
  • Selected and coordinated paint colors for hotel takeover, obtaining corporate approval to ensure brand alignment and overseeing implementation during property transition.
  • Assisted in preparing and issuing payroll checks.
  • Collaborated with vendors to procure and install new exterior and interior signage for hotels, ensuring brand compliance with design standards.
  • Coordinated the setup of new hotel accounts with OTAs including Booking.com, Expedia, and Agoda, ensuring accurate property listings and seamless integration.

General Manager

Holiday Inn Express Hotel Suites
01.2024 - Current


  • Maintain strong relationships with guests, handling escalated complaints and feedback to improve satisfaction.
  • Ensure compliance with franchise or brand standards
  • Coordinate with marketing and sales teams to promote the hotel and attract new clientele.
  • Assisted franchise inspectors during inspections by providing necessary documentation, facilitating site walkthroughs, and addressing compliance queries.
  • Conduct weekly calls with Franchise Performance Support Manager and Revenue Services-Revenue Management teams to review operational performance, discuss revenue strategies, and address franchise-related issues.
  • Collaborated closely with front desk staff to ensure guests were enrolled in the rewards program.
  • Managed ordering and inventory of breakfast items to ensure timely availability and maintain quality standards.

General Manager

Wyndham Hotel Hobby
12.2024 - Current
  • Maintain strong relationships with guests, handling escalated complaints and feedback to improve satisfaction.
  • Ensure compliance with franchise or brand standards
  • Coordinate with marketing and sales teams to promote the hotel and attract new clientele.
  • Assisted franchise inspectors during inspections by providing necessary documentation, facilitating site walkthroughs, and addressing compliance queries.
  • Conduct weekly calls with Franchise Performance Support Manager and Revenue Services-Revenue Management teams to review operational performance, discuss revenue strategies, and address franchise-related issues.
  • Collaborated closely with front desk staff to ensure guests were enrolled in the rewards program.
  • Managed ordering and inventory of breakfast items to ensure timely availability and maintain quality standards.

Front Office Manager

Ramada by Wyndham
04.2019 - 07.2023
  • Monitored front desk staff to ensure they met customer service standards.
  • Trained new hires on procedures, policies, and customer service expectations.
  • Greeted guests and checked them in and out of the hotel.
  • Developed and implemented strategies to improve customer satisfaction.
  • Resolved guest complaints in a professional manner.
  • Maintained accurate records of daily transactions.
  • Processed payments for services rendered at the front desk.
  • Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
  • Managed inventory of supplies used at the front desk.
  • Answered telephone inquiries from customers in a timely manner.
  • Handled cash registers and balanced daily receipts.
  • Scheduled shifts for front desk agent.
  • Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
  • Maintained accurate records of employee time cards and attendance records.
  • Oversee daily operations of hotel staff, including housekeeping and front desk agent.
  • Reviewed customer inquiries and complaints to identify potential disputes.
  • Developed strategies to resolve disputes in a timely manner.
  • Reviewed customer feedback surveys and worked with employees to improve customer service standards.

Front Desk Manager

Scottish Inns & Suites Houston
08.2018 - 04.2019
  • Greeted guests upon arrival, answered questions and provided information about the hotel.
  • Assigned rooms to guests based on availability and preferences.
  • Processed payments for room charges, incidentals, taxes and other fees.
  • Managed check-ins and check-outs in a timely manner.
  • Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
  • Handled customer complaints professionally and courteously.
  • Updated computer system with guest information including contact details, payment methods and any special requests.
  • Ensured lobby area was clean and presentable at all times.
  • Prepared necessary paperwork for new guests prior to their arrival.
  • Verified identification documents of each guest before check-in.
  • Processed refunds when applicable according to company policies.
  • Answered phone calls promptly while maintaining a professional attitude.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
  • Monitored inventory levels to ensure adequate stock for production requirements.
  • Sourced new vendors for purchasing needs.

Education

GED -

Patentia Secondary
07-2014

Skills

  • Leadership
  • Multitasking
  • Problem-solving skills
  • Organizational Skills
  • Record-keeping
  • Customer Service
  • Excellent Communication
  • Compliance reviews
  • Motivation

Timeline

General Manager

Wyndham Hotel Hobby
12.2024 - Current

General Manager

Holiday Inn Express Hotel Suites
01.2024 - Current

Director of Compliance Operations

Global Trade Brands JM
07.2023 - Current

Front Office Manager

Ramada by Wyndham
04.2019 - 07.2023

Front Desk Manager

Scottish Inns & Suites Houston
08.2018 - 04.2019

GED -

Patentia Secondary

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