Chaiyne Nichols
Conover,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Alorica Customer Service Representative
Alorica
01.2022 - 03.2024
- Utilization of Salesforce crm
- Assisted cx (customers) with their product and technical issue's
- Book keeper and problem solver
- Also knowledgeable in reconciling accounts, processing card payments and refund request.
- Handled customer inquiries and suggestions courteously and professionally.
Optum serve
LHI - Logistics Health Incorporated
08.2020 - 05.2023
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated strong network of providers delivering necessary assistance to the community.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
Customer Service Representative
Humana
09.2020 - 04.2022
- Assisted members with medicine getting a prescription refill online and helping them find their account information as well as benefits assistance.
- Answered constant flow of customer calls with minimal wait times.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier/Customer Service/Sales Associate
Concentrix
03.2019 - 05.2021
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked well in a team setting, providing support and guidance.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
High School Or Equivalent -
FLVS
Ocala, FL05.2018
Skills
Customer Service (4 years)
Food Service (1 year)
Cashiering (1 year)
Caregiving (2 years)
Food Preparation (3 years)
Home Care (2 years)
Inside sales (3 years)
B2B sales (1 year)
Salesforce (2 years)
Telemarketing (1 year)
Telecommunication (3 years)
Customer service (4 years)
Customer support (3 years)
Data entry (3 years)
Software troubleshooting (1 year)
Call Metrics
Microsoft Outlook
POS systems expert
Call center experience
Certification
- CPR/First Aid
- Driver's license
Timeline
Alorica Customer Service Representative
Alorica
01.2022 - 03.2024
Customer Service Representative
Humana
09.2020 - 04.2022
Optum serve
LHI - Logistics Health Incorporated
08.2020 - 05.2023
Cashier/Customer Service/Sales Associate
Concentrix
03.2019 - 05.2021
High School Or Equivalent -
FLVS
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