Chaka Carr

Evaluated and troubleshoot customer concerns

Filed claims for customer concerned customer device.

Identified technical issues, deployed solutions with efficient, clear, courteous, and accurate communication

Sold Asurion smart home and other products on every call.

Managed time efficiently in order to complete all tasks within deadlines.

Skilled at working independently and collaboratively in a team environment.

Self-motivated, with a strong sense of personal responsibility.

Responded to inquiries and determined the appropriate response or direction, and proactively offering the most convenient solutions or options for the customer

Completed various operational processes to support customer requests

Processed account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations

Trouble shoot if needed to support a customer inquiry

Ensured that all departmental documents and activities were performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Communicated with customers to identify needs and expectations.

Posted payments and processed refunds.

Worked with outside entities to resolve issues with billing, claims and payments.

Contacted patients after insurance was calculated to obtain payments.

Monitored flags and resolved urgent items with accuracy and efficiency.

Prepared reports detailing billing actions, flags and other key information.

Maintained accurate records of customer accounts, payments and payment plans.

Responded to patient, family and external payer inquiries.