Chaka Cross
Baltimore,MD
Summary
Experienced professional with am outstanding record in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Resident Advisor
Maryland Department of Juvenile Services
Baltimore, MD
02.2018 - Current
- Promotes unit environment conducive to learning helpful alternative behaviors by encouraging communication among youth and staff, guiding and critiquing group discussions, offering advice at appropriate junctures and serving as a mentor and role model for resident youth
- Monitors behavior of youth and assists them in complying with daily and weekly schedules of attending classes, completing school assignments, sleeping, eating and performing personal hygiene tasks and structured recreation.
- Researched, planned and organized mentally stimulating activities for individuals between ages of 11 and 18.
- Reviewed staff-written incident reports and edited for content and brevity to be entered into agency reporting database.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Kept facility supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Shelter Manager
Baltimore Outreach Services
Baltimore, MD
04.2016 - 02.2018
- Responsible for monitoring 40 bed shelter for homeless women and children
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Maintained internal communication log for company employees.
- Cooked tasty, nourishing meals for clients to promote better nutrition.
- Administered medications to patients and remained vigilant for negative side effects.
- Sorted and performed quality control measures of donated items.
Afterschool Program Director/Summer Camp Director
Howard County Department of Recreation and Parks
Columbia, MD
11.2011 - 05.2015
- Responsible for planning, development, promotion and implementation of program activities, events, and supervision of 8 staff and up to 75 participants
- Conducted interviews with candidates to assess suitability for achieving program goals.
- Conduct regular meetings and trainings with site staff
- Provided ongoing direction and leadership for program operations.
- Improved success of program by making proactive adjustments to operations.
- Track spending through Howard County Government procurement card program
- Report accidents, injuries, property damage, or major disciplinary problems to appropriate contact as required per policy
After School Mentor Program Site Leader
YWCA Of Annapolis And Anne Arundel County
Arnold, MD
10.2010 - 10.2011
- Producing monthly reports highlighting events of programming
- Facilitate weekly life skills and character building lessons for 15-25 middle and high school students
- Assisted youth with homework assignments, sports and fitness, art and literacy.
- Implementation of Second Step anti-violence curriculum
- Developed partnerships with parents, schools and organizations to build awareness, increase support and share resources.
- Supported planning, communications and scheduling of teen events.
- Conversed with individuals in crisis which called domestic violence/rape hotline for assistance.
Accounting Assistant
IJet International, Inc
Annapolis, MD
03.2006 - 12.2008
- Used accounting software to prepare weekly and monthly financial reports.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Education
Human Services
The Community College of Baltimore County
Catonsville, MDSkills
- Verbal and Written Communication
- Microsoft Office
- Event Planning and Management
- Employee Training
- Decision Making
- Flexible and Adaptable
- Self-Motivated
Timeline
Resident Advisor
Maryland Department of Juvenile Services
02.2018 - Current
Shelter Manager
Baltimore Outreach Services
04.2016 - 02.2018
Afterschool Program Director/Summer Camp Director
Howard County Department of Recreation and Parks
11.2011 - 05.2015
After School Mentor Program Site Leader
YWCA Of Annapolis And Anne Arundel County
10.2010 - 10.2011
Accounting Assistant
IJet International, Inc
03.2006 - 12.2008
Human Services
The Community College of Baltimore County
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