Chaka Hollinquest

• Handle inbound calls/chats from agents, claims partners, policyholders or third-party vendors.
• Engage with customers to identify and address adverse situations.
• Review and process applications and/or policy changes according to established guidelines.
• Perform premium breakdowns, electronically and/or manually calculate rates based on selected coverages.
• Prepare/type a variety of reports, endorsements, filings, form letters and cancellation letters.
• Guide customers through navigating existing resources such as Rate Manuals, Underwriting Guidelines, Auto Answers, etc.
• Provide Remarkable customer service.

Perform aircraft security inspections in accordance with current safety and security procedures

• Conducted safety checks for all cabin equipment prior to take-off and landing.
• Verified all paperwork was completed accurately prior to each flight departure.

• Researched account discrepancies to determine appropriate resolutions.
• Monitored accounts to identify any additional delinquencies or changes in status.
• Collaborated with other departments on escalated cases involving complex issues.
• Ensured compliance with all applicable laws and regulations pertaining to debt collection practices.
• Reviewed accounts with aging balances and contacted customers to review options.
• Performed full research to check claims and possible solutions to individual issues.
• Researched discrepancies in financial records and reports as needed.

• Recommended changes or improvements in existing training processes as needed.
• Resolved any issues raised by participants during the training session in a timely manner.
• Provided support for trainers in order to ensure successful delivery of courses.
• Designed and developed training materials for new employees in the organization.

• Managing the receiving of truck deliveries and packages Using a smartphone and handheld devices with various apps and scanning barcodes Building, wrapping, sorting, and transporting pallets and packages

• Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues
• Resolves customer complaints/concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues
• Answered customer inquiries and provided accurate information regarding products and services.

• Assisted in handling complicated and difficult customer issues
• Very strong customer service and communication skills
• Address and resolve escalated customer concerns, and assist reps to resolve complex issue Became known among regular customers for a professional attitude and efficient way of doing business.

• Assisted in handling complicated and difficult customer issues
• Selling products to new and existing customers
• Ensured store was opened and closed in a timely manner according to company policies.
• Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
• Train reps on systems and how to close sales.