Chaka Martin
YAZOO CITY,MS
Summary
Passionate Special Education Paraprofessional devises successful student strategies and manages classroom activities. Offers advanced qualifications combined with understanding of autism spectrum disorder and learning disabilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
SpEd Paraprofessional
Mississippi Achievement School District
YAZOO CITY, MS
09.2005 - Current
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Delivered specialized classroom instruction to students with developmental disorders.
- Collaborated with conventional education instructors across multiple departments to optimize student learning.
- Enhanced lessons using Smart Board technology and computers.
- Established and communicated clear objectives for lessons, units and projects to students and parents.
- Eliminated learning gaps and instructed students by using teaching aids and motivational strategies.
- Supported the implementation of Individual Education Plans.
Customer Service Representative
Home Depot
Jackson, MS
08.2018 - 01.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Store Associate
Mayfield's Oil
YAZOO CITY, MS
03.2005 - 01.2006
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
Pharmacy Technician
Walgreens
Jackson, MS
05.2004 - 12.2004
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
Education
Bachelor of Science - Criminal Justice
Mississippi Valley State University
Itta Bena, MS05.2002
Skills
- Classwork Oversight
- Progress Monitoring
- Activities Oversight
- IEP Compliance
- working with people with Special Needs
- Behavioral Plan Management
- Classroom Organization
- Verbal and Written Communication
- Experienced With [Technology]
Timeline
Customer Service Representative
Home Depot
08.2018 - 01.2019
SpEd Paraprofessional
Mississippi Achievement School District
09.2005 - Current
Store Associate
Mayfield's Oil
03.2005 - 01.2006
Pharmacy Technician
Walgreens
05.2004 - 12.2004
Bachelor of Science - Criminal Justice
Mississippi Valley State University
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