Chakah Wilson
Chicago,IL
Summary
Versatile Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with advanced experience in Payroll functions.
Overview
17
17
years of professional experience
Work History
Administrative Analyst I (Employee Payroll)
Department of Transportation & Highways
01.2021 - Current
- Executes specialized analysis of operational systems/procedures utilizing statistical methods and advanced software applications
- Draft and implements corrective policies and procedures resulting in improved productivity and workflow.
Administrative Assistant II/ Grievance Analyst (Individual in Custody Services)
Cook County Sheriff’s Office
01.2016 - 01.2021
- Provided daily administrative support to the Director and Deputy Director
- Operated as the primary point of contact for the department and other internal offices by exchanging information, expediting, and facilitating business transactions while maintaining confidentiality
- Utilized various office equipment, printers, document scanners, and secured databases.
Team Leader
Southwest Airlines
01.2011 - 01.2016
- Managed all aspects of performance, including targeted coaching and feedback
- Conducted formal performance evaluations and developed performance improvement and career plans
- Provided daily support for job related inquiries and ensured operational needs were met in a professional yet efficient manner
- Experience in HR functions including Onboarding, Payroll, timesheet corrections and recruitment.
Emergency Telecommunicator
Oak Lawn Police Department
01.2009 - 01.2011
- Prioritized incoming calls and entered data into a computer-aided dispatch system for radio dispatch purposes
- Performed emergency medical and crisis intervention services while providing pre-arrival instructions for emergency medical calls
- Oversaw the daily operations of the radio console and computer equipment
- Received and responded to a variety of emergency and non-emergency matters.
Office Manager
Manus Northwestern Oral Health Center
01.2007 - 01.2009
- Responded efficiently to patient and doctor needs and inquiries
- Ensured the delivery of quality dental care to patients
- Resolved patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
- Managed patient scheduling and direct patient traffic flow
- Presented treatment plans to patients
- Organized and presented financial arrangements to patients.
Education
Broadcast Journalism -
Columbia College Chicago
Chicago, ILGeneral Studies -
Morgan Park High School
Chicago, ILSkills
- Administrative Management
- Comprehensive Briefings
- Administrative Procedures
Timeline
Administrative Analyst I (Employee Payroll)
Department of Transportation & Highways
01.2021 - Current
Administrative Assistant II/ Grievance Analyst (Individual in Custody Services)
Cook County Sheriff’s Office
01.2016 - 01.2021
Team Leader
Southwest Airlines
01.2011 - 01.2016
Emergency Telecommunicator
Oak Lawn Police Department
01.2009 - 01.2011
Office Manager
Manus Northwestern Oral Health Center
01.2007 - 01.2009
Broadcast Journalism -
Columbia College Chicago
General Studies -
Morgan Park High School
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