Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chakeithia Duckett

Greenville,SC

Summary

Strong Leader bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Motivated to maintain customer satisfaction and contribute to company success. Self-motivated and true team player.

Overview

15
15
years of professional experience

Work History

Customer and Dispatching Service Representative

Tech-24
10.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained and managed customer files and databases.


Claims Adjuster

Esurance
04.2018 - 05.2022
  • Investigate and analyze the extent of Esurance's liability concerning personal, casualty, or property loss or damages
  • Process insurance claims filed by policyholders
  • Analyze information gathered by investigation and report findings and recommendations
  • Examine claims form and other records to determine insurance coverage
  • Interview or correspond with claimant and witnesses, consult police and hospital records, and inspect property damage to determine extent of liability.

Level II Customer Service Rep/ Team Lead

Southeastern Grocers
11.2014 - 03.2018
  • Answer incoming customer calls and determine their requirements
  • Conduct training needs analysis
  • Qualify, screen and interview job applicants
  • Handling escalated customer complaints that are unresolved after initial Customer Service Specialist I personnel contact
  • Assists to establish departmental measurements that support the accomplishment of the company's strategic goals
  • Performs advanced-level duties in support of the Corporate office by telephone and via electronic mail, in order to process service requests
  • Handling escalated customer situations while serving as a lead in the absence of a supervisor
  • Performing advanced-level duties both by telephone and via electronic mail, in order to process service requests.

Direct Outbound - Special Operations Agent

11.2013 - 11.2014
  • Filters Help Desk calls and provides basic support and troubleshooting
  • General questions, billing needs, order placement, and overall service of existing customers
  • Maintained company standards during recorded calls in order to ensure high quality service.

Debt Collector

Dynamic Recovery Solutions
12.2012 - 03.2013
  • Receive payments and post amounts paid to customer accounts
  • Locate and notify customer of delinquent accounts by mail, telephone, etc
  • In order to solicit payment
  • Record information about financial status of collection efforts
  • Advise consumer of necessary actions and strategies for debt repayment
  • Persuade customers to pay amount due on credit accounts.

Appointment Setter

GSA
03.2009 - 12.2012
  • Made outbound calls by way of lists made by people who express interest through websites, e - mail, or direct mail coupons or through automated dialing systems
  • Call a predetermined contact number of prospective clients to introduce GSA contracts to set up a meeting or call to the potential customer and a member of the sales representatives
  • Provided information regarding GSA Contracts Ensure that sales force member follows up with potential customers.

Call Center Representative

Alorica
02.2009 - 11.2012
  • Made outbound calls by way of lists made by people who express interest through websites, e - mail, or direct mail coupons or through automated dialing systems
  • Call a predetermined contact number of prospective clients to introduce GSA contracts to set up a meeting or call to the potential customer and a member of the sales representatives.

Education

High School Diploma -

Woodmont High School
Piedmont, SC
06.2007

Skills

  • Process Improvement
  • Decision Making
  • Managing Processes
  • Analyzing Information
  • Help Desk Experience
  • Emphasizing Excellence
  • Updating Logs
  • Processing Orders
  • Work Order Generation

Accomplishments

    ● Promoted from a Customer Service Representative to a Special
    Operations Agent, who were in charge of handling more challenging
    and newer campaigns.
    ● Researched, calmed and rapidly resolved client conflicts to prevent
    loss of key accounts.
    ● Promoted to a Floor Support Rep at Alorica within only 3 months.

Timeline

Customer and Dispatching Service Representative

Tech-24
10.2022 - Current

Claims Adjuster

Esurance
04.2018 - 05.2022

Level II Customer Service Rep/ Team Lead

Southeastern Grocers
11.2014 - 03.2018

Direct Outbound - Special Operations Agent

11.2013 - 11.2014

Debt Collector

Dynamic Recovery Solutions
12.2012 - 03.2013

Appointment Setter

GSA
03.2009 - 12.2012

Call Center Representative

Alorica
02.2009 - 11.2012

High School Diploma -

Woodmont High School

Similar Profiles

CREATE PROFILE
Chakeithia Duckett