Chakeya Boykins
Tampa
Summary
Customer-focused professional with successful 21-year career in records management. Motivated to maintain customer satisfaction and to contribute to the success of the organization. I possess strong multi-tasking skills with the ability to simultaneously manage several projects and schedules. Recognized for my ability to establish a rapport with staff and stakeholders while exhibiting a positive attitude in light of challenging situations. Committed to delivering high quality outcomes while maintaining a focus on customer service and stakeholder engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Director
Clerk of Circuit Court
11.2023 - Current
- Oversee the day-to-day operations of the Official Records and Tax Deed Department
- Provide guidance and leadership to staff with open communication and constructive feedback
- Make operational decisions based on applicable statutes, laws and best practices
- Quickly resolve the complaints of staff and company stakeholders.
- Maintain working knowledge of the OnBase Recording System.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development..
- Reviewed proposed regulatory legislative changes and evaluated potential impacts on business operations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted senior leadership in managing all aspects of departmental operations.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
Manager
Clerk of Circuit Court
12.2021 - 10.2023
- Manages schedules, organizes office functions and oversees daily operations of office with 35+ employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Passport Program Manager, ensure that our agency stayed compliant on all U.S Department of State policies, procedures and guidelines
- Make operational decisions based on applicable statutes, laws and best practices
- Develop office operational procedures and guidelines to ensure efficiency within the department
- Helped facilitate the digitization of microfilmed images within the Official Records.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Prepare monthly reports to ensure the productivity goal of the department was met.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
Supervisor
Clerk of Circuit Court
02.2010 - 11.2021
- Oversaw daily operations of the recording system, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs for the front counter.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Helped develop and implement processes and procedures for the OnBase Recording System.
- Passport Program Manager, ensured that the department stayed compliant based on the U.S. Department of State policies.
Education
High School Diploma - National Honor Society, International Baccalaureate Program
Hillsborough High School
Tampa, FL06.1998
Skills
- Strong problem-solving abilities
- Team collaboration and leadership
- Work Planning and Prioritization
- Systems development
- Detail oriented
- Process improvement
- Excellent Communication and interpersonal skills
- Project management
- Coaching and mentoring
- Decision-making
- Regulatory compliance
Accomplishments
- Implementation of OnBase Recording System
- Digitization of Official Records microfilmed images
- Clerk Vanguard Protege Program
- Completion of PRIA Best Practice paper for Correcting documents within the Official Records.
Certification
Certified Public Manager-Florida State University
Certified Supervisory Manager-Florida State University
Timeline
Associate Director
Clerk of Circuit Court
11.2023 - Current
Manager
Clerk of Circuit Court
12.2021 - 10.2023
Supervisor
Clerk of Circuit Court
02.2010 - 11.2021
High School Diploma - National Honor Society, International Baccalaureate Program
Hillsborough High School
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