Chakia Robinson
Greenbelt,MD
Summary
Seasoned Administrative Program Specialist with over 12 years of experience in federal environment, renowned for exceptional organizational skills and keen eye for detail. Currently serving the Nuclear Regulatory Commission (NRC) Office of Small Business Civil Rights, adept at managing complex administrative tasks, prioritizing multiple responsibilities, and delivering high-quality support in high-pressure settings. Expertise includes Equal Employment Opportunity (EEO) compliance. Alternative Dispute Resolution (ADR), and handling sensitive information. Proficient in grant management and program coordination. Previous roles include supporting DEA Administrative Law Judge and providing legal assistance to DEA attorneys. Known for a proactive approach, strong problem-solving abilities, and a commitment to efficiency and excellence in program administration.
Overview
17
17
years of professional experience
Work History
Administrative Program Specialist
U.S Nuclear Regulatory Commission, NRC (HQ)
06.2021 - Current
- As Administrative Program Specialist at NRC SBCR, I support SBCR Director, Deputy Director, Program managers, and staff with various roles that involves program management and support, corporate administrative support, and financial management.
Program Management and Support
High-Volume Assignments: Oversee high-volume 100% assignments daily for four office programs: Affirmative Employment Diversity Management, Civil Rights, Small Business, and Diversity, Equity & Inclusion Outreach.
Coordination and Point of Contact: Function as the office coordinator and point of contact for the Director, Deputy Director, SBCR Program Manager, and Technical Assistant.
Presentation Preparation: Assist SBCR staff with preparing presentations (e.g., PowerPoint, overhead slides) for events such as EEO Training for Managers and Supervisors and Commission Briefings.
Inquiry Handling: Manage routine inquiries and actions assigned to SBCR, ensuring coordination with other offices as appropriate.
Time Reporting: Manage the HCM cloud time and attendance process to ensure timely and accurate time reporting for SBCR.
Executive Correspondence: Manage executive correspondence, FOIA Requests, and Records Liaison responsibilities; resolve administrative practices and procedures issues.
Document Review: Review and proofread written products for grammatical errors, completeness, and conformance with NRC format style. Format and process sensitive EEO information for the SBCR Director's signature, EEO committee appointment memoranda, and yellow announcements.
Travel Arrangements: Assist as a travel arranger for the SBCR staff, processing travel authorizations and vouchers.
Corporate Administrative Activities
External Coordination: Interact with senior leaders from external agencies, coordinating meetings and discussions between agencies.
Interagency Collaboration: Coordinate with stakeholders on DEIA practices, support scheduling monthly meetings, and ensure follow-up on issues or problems.
Operational Support: Manage competing priorities and deadlines, communicate with stakeholders, and request extensions when necessary.
Special Assignments: Manage and oversee civil rights projects required to fulfill congressional mandates (e.g., No FEAR Act and Elijah E. Cummings Antidiscrimination Act) and SBCR operations.
Problem-Solving: Plan and conduct recurring administrative program activities, identify, analyze, and recommend solutions to problems.
Document Organization: Organize and examine proposals, recommendations, memoranda, and reports for SBCR Director and Deputy Director action.
Correspondence Drafting: Draft letters in response to correspondence sent to members of the SBCR community.
Policy Discussions: Participate in policy discussions, draft, edit, proofread, organize interagency meetings, manage project timelines, and produce documents.
Policy Monitoring: Track and monitor all policy and operational issues within an assigned portfolio to ensure policy consistency and support for NRC and SBCR programs and activities.
Development Monitoring: Keep abreast of significant developments affecting NRC policies and operations, ensuring the SBCR Director and Deputy Director are updated.
Financial Management
Purchase Card Management: Serve as the NRC SBCR Purchase Card Holder ensuring timely processing of purchase card orders.
Approval and Reconciliation: Obtain appropriate approvals, ensure funding, process purchase card orders, and reconcile transactions timely.
Communication: .Enagagement with the Deputy Director on purchases and approvals, maintaining records for reconciliation.
- Prepare comprehensive reports for senior leadership, highlighting key insights from program evaluations and recommendations for improvement.
Secretary
U.S Department of Justice, Drug Enforcement Administration (DEA)
11.2014 - 06.2021
- Served as lead secretary and provided comprehensive administrative support to the DEA Chief and Administrative Law Judges, the adjudication operations manager, and the hearing clerk.
- Administrative Support
Onboarding and Training: Trained and onboarded administrative staff, ensuring new administrative staff is well-prepared for their roles.
Human Resources Liaison: Acted as the liaison for human resources, handling employee-related queries and administrative processes.
Property Liaison: Managed office property, coordinating maintenance and inventory control.
Case Record and Management
Case Records Oversight: Oversaw 50 case records, ensuring accurate and up-to-date documentation for all legal proceedings.
Timekeeping: Served as the office timekeeper, managing, and verifying time records for accuracy and compliance.
Financial and Budget Management
Budget and Accounting Assistant: Assisted with budget and accounting tasks, ensuring financial accuracy and compliance.
Purchase Card Holder: Managed the purchase card, overseeing procurement activities and ensuring timely reconciliation of transactions.
Travel Coordination: Acted as the office travel coordinator, handling travel arrangements and processing travel authorizations and vouchers.
Legal Assistant
U.S Department of Justice, Drug Enforcement Administration (DEA)
05.2012 - 11.2014
- Served as the lead legal assistant for four DEA Section Chiefs and 14 attorneys, handling legal and administrative matters.
Data Analyst (Contractor)
Forfeiture Support Associates (FSA), DEA Office of Chief Counsel
09.2009 - 05.2012
- Served as a data analyst contractor for the federal government, handling various data management and administrative tasks.
- Case File Management: Maintained data in the case file management system, overseeing 100 case files monthly to track numbers and data throughout the fiscal year.
Database Creation: Assisted in creating a new database that automated the population of fiscal year numbers, improving efficiency and accuracy.
Administrative task
Record Management: Acted as the office record management keeper, ensuring proper organization and retention of documents.
In-School Suspension Instructor (ISS)
Charles County Public School (CCPS)
08.2007 - 09.2009
- Accomplished 100 % as an in-school suspension program to address underlying issues, support positive behavior changes, and ensure students have the tools and support need to succeed academically and socially.
- Improved student behavior by implementing effective classroom management strategies and providing consistent discipline.
- Established positive relationships with students based on trust, respect, empathy, and understanding of their unique needs.
- Improved student performance by defining clear goals and communicating performance metrics.
- Increased student participation via engaging lectures and assignments.
Education
Bachelor of Arts - Communication Studies
University of Maryland Global Campus
Adelphi, MD05.2008
Skills
- Expert in managing complex scheduling activities and calendars
- Adept advising employees on various EEO processes including associated time frames, next steps and requirements
- Proficient in editing and proofreading technical and policy documents
- Strong customer service abilities
- Effective time management skills
- Talented in problem solving with attention to detail
- Proficient in Microsoft Teams, Word, Excel, Outlook, PowerPoint, SharePoint and database management systems and excellent verbal & written communication skills
- Familiarity with legal research platforms such as LexisNexis and Westlaw
Developmentassignments
- NRC Office of the Chief Human Capital Officer (OCHCO), Training Support Specialist, Human Resource Learning Training Development Branch (HRLTD), 01/2023, 06/2023, Assisting the branch chief and HRLTDB team with researching vendors for 889 compliances and contacting vendors to obtain an updated 889 compliance form to add and update into the HR system., Participating in daily team meetings to coordinate with the LTDB team collaborating with managing the training support resources mailbox., Aiding in drafting a step-by-step with visual aids, creating a comprehensive 889 job aid.
- DEA Office of Administrative Law Judges (ALJ), Acting Hearing Clerk Staff Specialist, 08/2019, 11/2019, Oversee all technical and administrative work in maintaining the caseload and operation of the Office of Law Judge and scheduling DEA administrative hearings., Locating and scheduling courtroom for the ALJ to use for out of state hearings., Managing the office caseload and submitting each fiscal year a report of the case data that included numerous statistics on every case handled by ALJ., Being the primary contact person for submission requirements with Blanket Purchase Agreements (BPAs) with companies for court reporting services.
Professionaltechnicalqualifications
- Office of Small Business and Civil Rights (SBCR), U.S. Nuclear Regulatory Commission (NRC), Collateral Duty EEO Counselor, Possess a working knowledge of applicable Federal Civil Rights laws and their solid experience, with significant demonstrable accomplishments, in enforcing and achieving compliance with them., Collaborated closely with the Civil Rights program manager to process the EEO complaints from intake to resolution including, promoting and maintaining effective affirmative programs of equal opportunity in accordance with under Sections 717 of the Civil Rights Act (Title VII) and Section 501 of the Rehabilitation Act of 1973 (Model EEO Program)., Facilitated, mediated, and resolved EEO complaints, in accordance with EEOC requirements, via the informal agency’s informal complaint process which provided an effective mechanism to resolve workplace conflicts, and disputes at the earliest and lowest possible level, prior to the initiation of formal complaints, in accordance with EEOC Management Directive (MD) 110., Obtained vital information regarding claims, and provided additional EEO forms for further processing., Ensured the accuracy and completeness of detailed EEO complaint intake forms., Continued to be proficient in all aspects of the EEO process, providing guidance on EEO complaints to counselees, complainants, and responsible management officials (RMOs)., Utilized exceptional oral and written communication skills, including legal analysis and writing, to effectively identify, understand, counsel and resolve conflicts., Demonstrated competence in case management, ensuring timely and effective dispositioning of EEO complaints., Maintained personal contact with officials and employees to develop an understanding of EEO and ADR, advising them of their rights and responsibilities., Utilized exceptional conflict resolution management skills to facilitate resolution or settlement of concerns at the earliest and lowest possible level., Advised applicants for employment, current and former employees at all levels regarding the EEO process, law, and regulations., Conducted initial interviews, explained the EEO complaint process, obtained vital information regarding claims, and provided additional EEO forms for further processing., Ensured the accuracy and completeness of detailed EEO complaint intake forms, counseling reports, and supporting documents.
- Communication and Counseling, Outstanding oral and written communication skills, including legal analysis and writing; demonstrated competence in counseling and conflict resolution techniques and case management; and drafting and delivering train EEO Supervisory training to a variety of stakeholders., Utilized exceptional oral and written communication skills, including legal analysis and writing, to effectively identify, understand, counsel and resolve conflicts., Demonstrated competence in case management, ensuring timely and effective dispositioning of EEO complaints., Maintained personal contact with officials and employees to develop an understanding of EEO and ADR, advising them of their rights and responsibilities., Continued to be proficient in all aspects of the EEO process, providing guidance on EEO complaints to counselees, complainants, and responsible management officials (RMOs)., Utilized exceptional conflict resolution management skills to facilitate resolution or settlement of concerns at the earliest and lowest possible level., Advised applicants for employment, current and former employees at all levels regarding the EEO process, law, and regulations., Conducted initial interviews, explained the EEO complaint process, obtained vital information regarding claims, and provided additional EEO forms for further processing., Ensured the accuracy and completeness of detailed EEO complaint intake forms, counseling reports, and supporting documents.
Professionalcommunityaffiliations
- Greater New Zion Church – As an active volunteer church board secretary and member my role is to take church meeting minutes.
- Dora Kennedy French Immersion School – Parent Volunteer as chaperone on county school field trips, part of Parent-teacher association volunteer with assisting teachers and other parents with planning school events.
Awards
- U.S. Nuclear Regulatory Commission (NRC) Outstanding Performance Awards
- U.S. Nuclear Regulatory Commission (NRC) Special Act Awards
- U.S. Department of Justice (DOJ) Outstanding Performance Awards
Licensescertificates
- Management Concepts - Grant Management Certificate Program – ETA November 2024
- George Mason University – Paralegal Studies Program - October 2013
References
Available Upon Request
Training
- Freedom of Information Act Seminar
- NRC – Collateral Duty EEO Counselor
- EEOC Training Institute – EEO Training for New Counselors
- NRC – EEO Refresher Training for Counselors
- Roles and Responsibilities of EEO Counselors & Framing a Complaint – Part 1
- Franklin Covey – Speed of Trust Workshop
- NRC – Combined Federal Campaign (CFC) Coordinator
- NRC – Correspondence Management – SECY Course
- EEOC – Case Law Updates
- NRC – EEO and Diversity Training for Managers/Supervisors and Team Leaders
Timeline
Administrative Program Specialist
U.S Nuclear Regulatory Commission, NRC (HQ)
06.2021 - Current
Secretary
U.S Department of Justice, Drug Enforcement Administration (DEA)
11.2014 - 06.2021
Legal Assistant
U.S Department of Justice, Drug Enforcement Administration (DEA)
05.2012 - 11.2014
Data Analyst (Contractor)
Forfeiture Support Associates (FSA), DEA Office of Chief Counsel
09.2009 - 05.2012
In-School Suspension Instructor (ISS)
Charles County Public School (CCPS)
08.2007 - 09.2009
Bachelor of Arts - Communication Studies
University of Maryland Global Campus
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