Chakia Walker
Coconut Creek,FL
Summary
Well-organized Patient Rep with demonstrated knowledge of healthcare procedures and administrative operations in hospital environments. Experienced with insurance forms, charts and other business correspondence. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
14
14
years of professional experience
Work History
Human Resources Specialist
Broward Health North
2023.04 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Conducted performance reviews and provided feedback to managers on employee performance.
Lead Patient Access Representative
Broward Health-Weston
2016.10 - Current
- Set and managed patient appointment schedules using {cerner}
- Called insurance companies and verified patient coverage
- Obtained health, financial and religious information from patients at the time of admission
- Responded to patient concerns and inquiries professionally and efficiently
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Processed payments and returned receipts, cash, coin and payment cards to customers
- Used {national imaging} to input claim, prior authorization and other important medical data into the system
- Auth /refferals, reviewing medical records for medical necessities for Broward health and outside providers, charges, benefits, and determining financial responsibilities of payer and patient
- Coordinated between patients and healthcare professionals to meet patient needs
- Fostered positive employee relationships through effective communication, training and development coaching
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Scheduled patient appointment and procedures with Cerner and Nextgen
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Customer Service Specialist
Wellcare
2013.10 - 2016.10
- Meet and exceeded productivity targets by handling every interaction with top-notch customer service
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions
- Interviewed patients to collect medical information and insurance details
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Informed patients of financial responsibilities prior to rendering services
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Customer Service Sales
AT&T
2010.03 - 2013.06
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Tested Electronic devices items to determine proper functionality and operational ability
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements
- Negotiated prices and set up contracts to finalize Product or Service agreements.
Education
High School Diploma -
Seagull High
Fortlauderdale, FL05.2007
Skills
- Referral verification
- HIPAA guidelines
- Oral and written communication
- Front desk operations
- Patient callbacks
- Telephone etiquette
- Procedure standardization
- HR policies and procedures
- Customer Relations
- Pre-Employment Screening
- Onboarding and Orientation
- Data Evaluation
Timeline
Human Resources Specialist
Broward Health North
2023.04 - Current
Lead Patient Access Representative
Broward Health-Weston
2016.10 - Current
Customer Service Specialist
Wellcare
2013.10 - 2016.10
Customer Service Sales
AT&T
2010.03 - 2013.06
High School Diploma -
Seagull High
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