CHAKIRA JOHNSON
Dallas,TX
Summary
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Diligent Patient Care Tech with solid background in patient care. Known for providing compassionate support and ensuring patient comfort. Demonstrated ability in monitoring vital signs and assisting with daily living activities.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Baylor Scott and White Rehabilitation
04.2023 - 07.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Supported patients' daily living activities, improving their hospital stay experience.
Rehab Nursing Technician
Encompass Health Rehabilitation Hospital
11.2022 - 03.2024
- Assisted therapists in implementing treatment plans for optimal patient outcomes.
- Developed trusting relationships with patients through active listening and empathetic communication, fostering a supportive atmosphere conducive to healing.
- Collaborated with nursing staff to develop individualized care plans addressing each patient''s unique needs and goals during their rehabilitation journey.
- Demonstrated adaptability when faced with diverse patient populations, adjusting care approaches as necessary to meet individual needs and preferences.
- Managed time efficiently while tending to multiple patients simultaneously without compromising quality of care provided.
- Utilized adaptive equipment effectively to assist patients in achieving greater independence during daily living tasks.
- Contributed to a positive rehabilitation environment through effective communication with patients, families, and healthcare team members.
- Monitored vital signs regularly, alerting nursing staff of any significant changes or concerns for immediate intervention.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of all patient information and records.
- Improved functional mobility for patients with various physical limitations through implementation of therapeutic exercises and activities.
- Assisted patients in maintaining personal hygiene by providing bathing, grooming, dressing, toileting, and other self-care services as needed.
- Provided comprehensive support during therapy sessions, ensuring patient safety and comfort at all times.
- Ensured a clean and safe environment by adhering to infection control measures such as proper handwashing techniques and regular sanitation of equipment surfaces.
- Promoted a culture of continuous improvement by participating in ongoing education, training, and professional development opportunities related to rehabilitation practices.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Mental Health Technician
Methodist Richardson Medical Center
12.2021 - 03.2023
- Provides care to patients in a manner that promotes safety, comfort, and the therapeutic environment.
- Assists patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed.
- Works with other members of a multi-disciplinary team in leading milieu activities such as current events groups, community meetings, goals groups, fitness groups, activities of daily living groups, and/or recreational activities, as appropriate to the specified patient population.
- Charts patient observations, following prescribed procedures and standards.
- Participates in the development and implementation of patient treatment programs.
- Maintains confidentiality of patient records.
- Transport patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate.
- May perform initial patient evaluations to determine treatment priorities; may take vital signs, weights, and urine, stool, and sputum specimens.
- Attends and participates in group sessions, in-service education, and staff meetings.
- Maintains established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards.
- Enhances professional growth and development through participation in educational programs, current literature, in service meetings and workshops.
- May provide liaison with patients, families of patients, or external facilities and agencies.
- Performs miscellaneous job-related duties as assigned.
Insurance Agent Assistant
Pilot Catastrophe
08.2013 - 02.2021
- Answered 75/100 calls per day to help customers with their questions and concerns.
- Troubleshoot accounts, reset passwords, analyze, evaluating technology issues.
- Verified client information by examining existing evidence on file, variety of duties such as data entry, document review.
- Answer phone calls from customers, agents, and repair facilities.
- Ensure acknowledgment of claim and that needed documents and insurance proofs are supplied by client
- Process emails, handle files, and input notes/diary entries in the claims system.
- Help with pending claims management, sending regulatory letters and issuing payments
- Review all required claim documentation including security agreements, loan histories, payment histories, NADA valuations, underlying claim evaluations, collection notes, statements by pertinent parties and request pertinent information from lenders to ensure all information is provided in order to ensure accurate and thorough settlement
- Prepares and submits administrative reports as required
- Delivers an outstanding customer service experience to all internal, external, current, and prospective nationwide customers team communications and information for meetings.
- Collaborated with customers to determine their needs and deliver excellent customer service.
- Contacted insurance companies to inquire about policies and individual patient benefits.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Prepared comprehensive reports highlighting key performance metrics that informed decision-making around marketing strategies.
- Conducted thorough research on various insurance products, staying up-to-date on industry trends and offerings.
- Participated in training sessions to continuously enhance product knowledge and skills in the insurance field.
- Maintained detailed records of client interactions, ensuring all relevant information was accurately documented.
Education
GED -
Texas Career Institute
Dallas, TX01.2019
Skills
- Problem resolution
- Communications
- Supervision
- Data entry
- Customer service
- Patient contact
- Relationship development
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Catheter care
- ADL support
- Infection control standards
- Phlebotomy techniques
- Patient positioning
Languages
English
Native or Bilingual
Timeline
Patient Care Technician
Baylor Scott and White Rehabilitation
04.2023 - 07.2025
Rehab Nursing Technician
Encompass Health Rehabilitation Hospital
11.2022 - 03.2024
Mental Health Technician
Methodist Richardson Medical Center
12.2021 - 03.2023
Insurance Agent Assistant
Pilot Catastrophe
08.2013 - 02.2021
GED -
Texas Career Institute
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