Chakira Lora Rosario
Marblehead,MA
Summary
Highly motivated graphic design student looking for career opportunities to expand my editing skills. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
Teleperformance Hispaniola
10.2018 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and changes to their account.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Described product highlights and benefits to help guide purchasing decisions.
Customer Retention Representative
GreatHealth Works
02.2019 - 04.2019
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
Customer Experience Associate
Hire Horatio
03.2022 - 08.2022
- Asked customers questions to determine, verify and solve common problems.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
AA degree - Graphic Design
Superior Technical Institute Community College
Santo Domingo, Dominican Republic12.2023
Skills
- Graphic design (Less than 1 year)
- Microsoft Office
- Bilingual
- Customer support
- Illustration
- CRM software (Less than 1 year)
- Adobe Creative Suite (1 year)
- Efficient and Detail-Oriented
- Call Documentation
- Customer Care
- Client Rapport-Building
- Livechat Messaging
- Upbeat and Positive Personality
- Conflict Resolution Techniques
- Calm and Professional Under Pressure
- Responding to Difficult Customers
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Customer Experience Associate
Hire Horatio
03.2022 - 08.2022
Customer Retention Representative
GreatHealth Works
02.2019 - 04.2019
Customer Care Representative
Teleperformance Hispaniola
10.2018 - 02.2019
AA degree - Graphic Design
Superior Technical Institute Community College
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