CHAKIRA L. SMITH
Keller,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Deli Associate
Food Lion
Onley, VA
05.2018 - Current
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Assisted in staff training initiatives, sharing knowledge and best practices with new employees to ensure seamless integration into the team.
- Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Medical Office Manager
Bayside Rehabilitation, Inc.
Belle Haven, Virginia
06.2017 - Current
- Addressed and remedied all patient or team member issues.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Managed financial aspects of office including budgeting, forecasting, and expense tracking to optimize profitability.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted with regulatory issues such as compliance.
- Built and managed processes for tracking and monitoring department performance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Negotiated and executed contracts on behalf of department.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit
Insurance Verification Specialist
Bayside Rehabilitation, Inc.
Belle Haven, Virginia
03.2013 - 06.2017
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated reports to track insurance verifications and claim progress.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Chased insurance companies to achieve accurate and timely payments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Trained new staff on current, correct insurance verification procedures.
- Assisted with medical coding and billing tasks.
- Established and maintained relationships with insurance providers for productive communications.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels
Education
Associate of Applied Science - Business Management
Eastern Shore Community College
Melfa, VA 08.2023 - Current
Certificate - Medical Assisting
Eastern Shore Community College
Melfa, VA 08.2013 - 03.2016
Certificate - Medical Insurance Coding & Billing
Eastern Shore Community College
Melfa, VA 08.2012 - 05.2013
Skills
Team Leadership and Motivation
Computer Software Proficiency
Critical Thinking
Attention to Detail
Inventory Control
Human Resources
Organizational Skills Development
Sound Judgment
Revenue Forecasting
Timeline
Associate of Applied Science - Business Management
Eastern Shore Community College
08.2023 - Current
Deli Associate
Food Lion
05.2018 - Current
Medical Office Manager
Bayside Rehabilitation, Inc.
06.2017 - Current
Certificate - Medical Assisting
Eastern Shore Community College
08.2013 - 03.2016
Insurance Verification Specialist
Bayside Rehabilitation, Inc.
03.2013 - 06.2017
Certificate - Medical Insurance Coding & Billing
Eastern Shore Community College
08.2012 - 05.2013
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