Chakyla Jackson
LAS VEGAS,NV
Summary
Dynamic and articulate professional with exceptional communication skills honed through decades of experience in customer service and basic skill training within the mental health field. Strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Seeking a remote position where I can apply my skills with people all over the world.
Overview
21
21
years of professional experience
Work History
Facilitator/ Server/Bartender
The Cheesecake Factory
LAS VEGAS, NV
06.2015 - Current
- Assisted with the development, implementation, and evaluation of lesson plans that met curricular objectives.
- Monitored trainees progress and provided feedback on assignments and tests.
- Provided individualized instruction to help struggling trainees better understand menu knowledge as well as the culture of the restaurant.
- Utilized technology such as interactive whiteboards, laptops, tablets. to enhance trainees learning experiences.
- Incorporated various teaching techniques such as role play, group work, simulations. into daily lessons.
Basic Skills Trainer
True Family Services
09.2013 - 09.2015
- Counseling individuals, with an emphasis on prevention and behavior modification.
- Help individuals with a wide range of mental and emotional health problems, addictions, family or parenting problems, stress management and self-esteem concerns, and issues associated with aging.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Facilitated group therapy sessions for clients with similar issues or experiences.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
Food and Beverage Server
Texas Station Hotel And Casino
Las Vegas, NV
03.2011 - 08.2013
- Positive guest greeting with friendly attitude and welcoming manner.
- Making sure my service is effective by my attentiveness and anticipation of guest needs during their dining experience.
- Play an integral role in ensuring the guest have exceptional dining experiences.
- Working as a team to maintain order in all areas of the establishment.
Head Hostess
Suncoast hotel and casino
07.2003 - 08.2009
- Setting a memorable first impression before the guest interacts with the server.
- Assisted with training for new hires.
- Supervising the floor and making sure all policies are implemented.
- Providing clear direction daily to assist in daily operations.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Resolved conflicts between customers in an efficient and professional manner.
Education
High School Diploma -
Western High School
01.2004
Skills
- Training
- Team building
- Adaptability
- Information Collection
- Staff Management
- Decision-Making
- Multitasking
- Effective Communication
- Basic accounting
- Suggestive Selling
- Customer service expertise
- Information Security
- Complaint resolution
- Escalation management
Timeline
Facilitator/ Server/Bartender
The Cheesecake Factory
06.2015 - Current
Basic Skills Trainer
True Family Services
09.2013 - 09.2015
Food and Beverage Server
Texas Station Hotel And Casino
03.2011 - 08.2013
Head Hostess
Suncoast hotel and casino
07.2003 - 08.2009
High School Diploma -
Western High School
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