Overview
Work History
Education
Skills
Timeline
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Chakyrah Raby

LA

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator Remote

Caregiver Services Inc.
12.2023 - 04.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Administrative Assistant

Tiger Labor & Staffing
12.2022 - 11.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Call Center Representative

Eagle Federal Credit Union
11.2020 - 12.2022
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.
  • Cross-sold credit cards, loans and other bank products.

Insurance Customer Service Representative

State Farm
08.2018 - 10.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns

Education

Bachelor In Science - Physiology

Southern University And A&M College
Baton Rouge, LA

High School Diploma -

Bayside High School
Virginia Beach, VA
06.2018

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Customer service
  • Sales
  • Leadership
  • Insurance verification
  • Patient care coordination

Timeline

Patient Care Coordinator Remote

Caregiver Services Inc.
12.2023 - 04.2025

Administrative Assistant

Tiger Labor & Staffing
12.2022 - 11.2023

Call Center Representative

Eagle Federal Credit Union
11.2020 - 12.2022

Insurance Customer Service Representative

State Farm
08.2018 - 10.2020

Bachelor In Science - Physiology

Southern University And A&M College

High School Diploma -

Bayside High School

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Chakyrah Raby