Chakyrah Raby
Denham Springs,LA
Summary
Dynamic Patient Care Coordinator with a proven track record at Caregiver Services Inc., excelling in HIPAA compliance and customer service. Expertly enhanced patient satisfaction through efficient appointment scheduling and effective communication. Recognized for critical thinking and leadership skills, ensuring seamless coordination between patients and healthcare providers.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator Remote
Caregiver Services Inc.
12.2023 - 04.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Administrative Assistant
Tiger Labor & Staffing
12.2022 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Call Center Representative
Eagle Federal Credit Union
11.2020 - 12.2022
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Cross-sold credit cards, loans and other bank products.
Insurance Customer Service Representative
State Farm
08.2018 - 10.2020
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns
Education
Bachelor In Science - Physiology
Southern University And A&M College
Baton Rouge, LAHigh School Diploma -
Bayside High School
Virginia Beach, VA06.2018
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Sales
- Leadership
- Insurance verification
- Patient care coordination
Timeline
Patient Care Coordinator Remote
Caregiver Services Inc.
12.2023 - 04.2025
Administrative Assistant
Tiger Labor & Staffing
12.2022 - 11.2023
Call Center Representative
Eagle Federal Credit Union
11.2020 - 12.2022
Insurance Customer Service Representative
State Farm
08.2018 - 10.2020
Bachelor In Science - Physiology
Southern University And A&M College
High School Diploma -
Bayside High School
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