Chalamar Williams
San Antonio,TX
Summary
Experienced administrative and customer service professional seeking Front Desk Clerk role. Dedicated to building positive client relationships through strong organizational and communication skills. Willing to relocate for the right opportunity, authorized to work in the US for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Care Aide (PCA)
Elara Caring
05.2025 - Current
- Company Overview: Elara Caring generally emphasize delivering personalized in-home care, often with a focus on patient safety and well-being. They seek compassionate individuals who are passionate about care and are willing to collaborate with teams. Specific roles within Elara Caring include those with direct patient contact, like caregivers and nurses, as well as administrative and support positions.
- Personalized Care
- Ensured care was specifically designed for individual patients.
Dunkin Donuts Crew Member
Dunkin Baskin Robbins
09.2024 - 04.2025
- Ensured compliance with Dunkin's standards in food and beverage preparation.
- Preparing Food and Beverages
- Maintained high standards by strictly following recipe and system protocols.
- Serving Customers:
- Handled order processing, food assembly, and beverage preparation efficiently.
Caregiver
AA-Amazing Home Healthcare
04.2022 - 07.2024
- Handled responsibilities of grooming and bathing.
- Laundry and helping with dressing
- Prepared meals adhering to dietary requirements and quality standards.
- Executed daily cleaning duties to ensure a neat space.
- Managing medications
- Transportation
- Mobility assistance
- Provided companionship to enhance emotional well-being.
- Communicating with doctors and monitoring medications
Front Desk Receptionist
Total Orthopedic Office
08.2020 - 01.2022
- Greeting and checking in patients, visitors, and vendors.
- Collects payment and manages a daily collection log from patients.
- Obtains insurance verification at check-in and patient referrals, when applicable.
- Maintains the cleanliness and tidiness of the patient waiting rooms and office locations.
- Assists patients in registering on the patient portal, in order to expedite the check in process.
- Answers and routes incoming phone calls directed to front desk to include providing directions to any of the site locations.
- Input and verify patient demographics and insurance information.
- Addresses any facility related issue but logging it and following up with Lead/Supervisor.
- Logs and distributes any packages (FedEx, Courier, USPS, UPS, etc.) to the appropriate personnel.
- Order office supplies.
- Maintains a high level of confidentiality when servicing patients.
Customer Service Representative
IQor Inc
02.2018 - 09.2020
- Assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
- Follow through on all critical inter-departmental escalations to increase customer retention rates.
Driver Helper
Ups
04.2017 - 01.2018
- Assisted drivers in loading and unloading cargo efficiently.
- Maintained accurate delivery logs to ensure compliance with company standards.
- Supported safe transportation of goods by adhering to safety protocols.
- Streamlined delivery processes through effective team communication.
Tier 1 Claims Support
Teleperformance
09.2015 - 03.2017
- Handled incoming calls to verify coverage and file claims.
- Engaged with management to ensure alignment with latest products, services, and policies.
- Record customer information within our customer service database
- Diligently focused on client feedback.
- Provided solutions aligned with company customer service standards.
- Determines covered insurance losses by studying provisions of a policy or certificate.
- Gathers supplementary information from external sources to confirm loss.
- Documents specific claims by completing and recording forms, reports, logs, and records.
- Evaluates insurance claims to detect fraudulent activity.
- Prepares reports by collecting, analyzing, and summarizing information.
- Resolves claims by approving or denying
- documentation, calculating benefits due, and determining compensation settlement.
- Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.
- Maintains quality customer service by following customer services practices and responding to customer inquiries.
Assistant Manager
Family Dollar
10.2014 - 09.2016
- Led team in implementing process improvements, enhancing operational efficiency and service quality.
- Implemented strategies to support skill advancement and team collaboration.
- Analyzed sales data to identify trends, informing strategic decisions and inventory management.
- Collaborated with cross-functional teams to streamline communication and project execution.
Education
Medical Office Specialist -
Southern Career Institute
Diploma -
Whiddon Roger’s Education Center
06.2017
Skills
- Patient and reliable
- Multitasking
- Organization
- Data Entry-Clerical Duties
- Social Skills
- Experience with Microsoft- Excel and Words
- Expert Customer Service Skills
- Insurance Verification
- Excellent problem solving and analytical skills
Certification
CPR Certification
Accomplishments
- Open to learning and accomplishing anything I put my mind, willingness to learn very passionate about anything I do, very hard working and optimistic
Timeline
Personal Care Aide (PCA)
Elara Caring
05.2025 - Current
Dunkin Donuts Crew Member
Dunkin Baskin Robbins
09.2024 - 04.2025
Caregiver
AA-Amazing Home Healthcare
04.2022 - 07.2024
Front Desk Receptionist
Total Orthopedic Office
08.2020 - 01.2022
Customer Service Representative
IQor Inc
02.2018 - 09.2020
Driver Helper
Ups
04.2017 - 01.2018
Tier 1 Claims Support
Teleperformance
09.2015 - 03.2017
Assistant Manager
Family Dollar
10.2014 - 09.2016
Medical Office Specialist -
Southern Career Institute
Diploma -
Whiddon Roger’s Education Center
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