Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
Hi, I’m

Chalaye Thomas

Campo,CA
Chalaye Thomas

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years and years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

19
years of professional experience

Work History

Pine Valley Bible Conference Center

Administrative Assistant
05.2023 - 09.2023

Job overview

  • Filing, Copy/Print, Customer service, Inbound and outbound calls, Data entry, House keeping services, Payment processing, Scheduling
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks.
  • Performed research to collect and record industry data.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Transcribed and organized information to assist in preparing speeches and presentations.

GOLDEN ACORN CASINO & TRAVEL CENTER

Marketing Representative
02.2018 - 10.2018

Job overview

  • Customer service, marketing representative, hosting casino events and raffles, payment processing, data entry, appointment setting, inbound and outbound calls.
  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
  • Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
  • Created and implemented customer loyalty programs to increase customer retention and loyalty.
  • Collaborated with design team to create visuals for various marketing campaigns.
  • Fostered strong relationships with media outlets and influencers to secure favorable coverage and partnerships.
  • Enhanced online presence through effective website management and optimization techniques.
  • Coordinated with sales teams to create cohesive marketing and sales strategies, enhancing overall performance.
  • Enhanced customer engagement with creation of targeted email marketing campaigns.
  • Implemented customer feedback mechanisms to guide future marketing efforts and product enhancements.
  • Developed comprehensive marketing strategies for increased market penetration, identifying target demographics and optimal communication channels.
  • Monitored competitive activity to adjust strategies and maintain market leadership.
  • Created customized marketing materials to increase product awareness.
  • Tracked key performance indicators to measure success of campaigns.

MedicalRx Solutions

Customer Service Representative
11.2021 - 03.2022

Job overview

  • Remote, inbound and outbound calls, providing clients with information, data entry. Prior authorizations, account management, detailed report after each call
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

AllianceOne

Customer Service Representative
06.2020 - 11.2020

Job overview

  • Customer service, remote work, account management with Bank of America, payment processing, inbound and outbound calls, appointment setting, detailed notes after ever call.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Victoria's Secret

Sales Representative
06.2016 - 08.2016

Job overview

  • Sales rep, customer service, cash handling, stocking, appointment setting, inbound and outbound calls, overnight hours if needed.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

San Diego Union-Tribune

Door to Door Sales
07.2010 - 02.2014

Job overview

  • Door to door sales, customer service, data entry
  • Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
  • Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
  • Provided valuable feedback to management regarding marketing materials effectiveness as well as suggestions for improvement.
  • Promoted brand awareness to potential customers through professional representation of company values, mission, and products.
  • Collaborated with team members to share best practices, market insights, and product updates for collective success in reaching sales goals.
  • Reduced cancellations by providing excellent pre-and post-sales support and promptly addressing any issues or concerns.
  • Enhanced personal safety during door-to-door sales by adhering to established guidelines for appropriate behavior and maintaining situational awareness at all times.
  • Developed strong client relationships through consistent follow-up, addressing concerns, and delivering on promises.
  • Ensured compliance with all company policies and local regulations when conducting sales activities in designated territories.
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Achieved sales quotas consistently despite challenging weather conditions or other external factors affecting door-to-door campaigns.
  • Enhanced sales performance by implementing effective door-to-door selling techniques and strategies.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Completed documentation smoothly to finalize sales.
  • Met or exceeded sales quotas Number months out of Number.
  • Used scripts or persuasive sales techniques to convince clients in purchasing Product or Service.
  • Offered customers best-fit, beneficial solutions from available Type product line.
  • Handled cash, check and credit cards, processing transactions onsite for products and services.
  • Attracted customers and generated sales using promotional materials.
  • Utilized persuasive sales techniques to convert leads into sales.
  • Loaded and unloaded boxes and pallets of merchandise for customers.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Advertised product and service offerings via social media.
  • Located and targeted potential customers with successful cold-calling techniques.
  • Distributed pamphlets and other informational literature on Type products.

Michael crews realty

Marketing Assistant
01.2005 - 10.2007

Job overview

  • Customer service, sign holding
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
  • Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
  • Assisted in planning and implementation of loyalty programs, fostering stronger customer relationships and repeat business.
  • Enhanced customer engagement with creation of interactive online content, including quizzes and polls.

Education

Palomar College
San Marcos, CA

from Psychology

Twin Oaks High School
San Marcos, CA

Diploma
06.2009

University Overview

  • High school or equivalent/ I graduated 1 year early
  • Palomar College - San Diego, CA
  • Honoree of [Honor Name]
  • Awarded [Award Name]
  • Ranked in Top [Number]% of class
  • Extracurricular Activities: [Activity]

Skills

  • Customer Service (10 years)
  • Marketing (5 years)
  • Sales (10 years)
  • Presentation Skills
  • Event Planning
  • Social Media Management
  • Account Management
  • Blogging
  • Writing skills
  • Typing
  • Microsoft Office
  • Social media marketing
  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Computer Proficiency
  • Customer and client relations
  • Filing
  • Customer Relations
  • Clerical Support
  • Critical Thinking
  • Scheduling
  • Strong Problem Solver
  • Documentation and Recordkeeping
  • Office Management
  • Professional Communication
  • Database entry
  • Dedicated Team Player
  • Scheduling and calendar management
  • Appointment Scheduling
  • Recordkeeping
  • Verbal Communication
  • Data organization
  • Professional and mature
  • Records Management
  • Deadline-oriented
  • Calendar Management
  • Filing and data archiving
  • Invoice Processing
  • Documentation And Reporting
  • Relationship Building
  • Mail handling
  • Meticulous attention to detail
  • Microsoft PowerPoint
  • Document Management
  • Data Management
  • Prioritization
  • Data Collection
  • Multi-Line Phone Systems
  • Client Relations
  • Multi-line phone proficiency
  • Resourceful
  • Records administration
  • Event Coordination
  • Tech-Savvy
  • Confidential Document Control
  • Meeting planning
  • Social media knowledge
  • Complex Problem-Solving
  • Documentation and control
  • Schedule Management
  • Internet Research
  • Mail Management
  • Meeting Arrangements
  • Records Management Systems
  • Multi-Line Telephone Systems
  • Business Administration
  • Bookkeeping
  • Coordination
  • Writing reports
  • Employee timesheet processing
  • Quality Assurance
  • Project Management
  • Database Administration
  • Training and coaching
  • Accounting Support
  • Record preparation
  • Workflow Planning
  • Office Equipment Maintenance
  • Correspondence Writing

Personal Information

Relocation: Anywhere

Interests

REMOTE WORK

Timeline

Administrative Assistant

Pine Valley Bible Conference Center
05.2023 - 09.2023

Customer Service Representative

MedicalRx Solutions
11.2021 - 03.2022

Customer Service Representative

AllianceOne
06.2020 - 11.2020

Marketing Representative

GOLDEN ACORN CASINO & TRAVEL CENTER
02.2018 - 10.2018

Sales Representative

Victoria's Secret
06.2016 - 08.2016

Door to Door Sales

San Diego Union-Tribune
07.2010 - 02.2014

Marketing Assistant

Michael crews realty
01.2005 - 10.2007

Palomar College

from Psychology

Twin Oaks High School

Diploma
Chalaye Thomas