Chaldon Foster
Columbia,SC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Account Manager
Comcast
11.2022 - 03.2024
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Call Center Sales
Spectrum
11.2021 - 05.2022
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Premier Support Supervisor
Asurion
06.2016 - 02.2022
- Use daily metrics including identifying trending data
- Coached employees through day-to-day work and complex problems.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Collaborate with directors to train, facilitate and launch new products or services
- Use metrics and data to identify trends to identify metric goals
- Create a one team environment to help create morale.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Amazon Fulfilment Associate
Amazon Fulfillment Center
05.2015 - 06.2016
- Stow customer items that arrive in the facility in a methodical manner
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
Customer Care Specialist
Teleperformance
10.2014 - 11.2015
- Provide excellent customer service to customers by answering inquiries, finding correct solutions
- Processed transactions for customers in a quick and professional manner.
Training Supervisor
CEC Entertainment
03.2013 - 11.2014
- Quality customer service/satisfaction, ensure new employees are oriented to the organization and its policies, provide ongoing guidance to employees, often in the forms of ongoing coaching and counseling
- Set performance standards for tasks, jobs and roles of their employees.
Education
Associate of Arts -
Midlands Technical College
01.2014
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Columbia High School
01.2014
Skills
- Advertising
- Sales Development
- Campaign execution
- Needs analysis
- Account Management
Timeline
Account Manager
Comcast
11.2022 - 03.2024
Call Center Sales
Spectrum
11.2021 - 05.2022
Premier Support Supervisor
Asurion
06.2016 - 02.2022
Amazon Fulfilment Associate
Amazon Fulfillment Center
05.2015 - 06.2016
Customer Care Specialist
Teleperformance
10.2014 - 11.2015
Training Supervisor
CEC Entertainment
03.2013 - 11.2014
Associate of Arts -
Midlands Technical College
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Columbia High School
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