Chalen Wilson
Reno,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
XL Helper, Amazon
Styx Logistics
05.2024 - Current
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Delivery Driver and Shopper
Instacart Shoppers
11.2021 - 01.2024
- Using personal vehicle to shop for customers at designated stores, facilitated by smartphone app for communication and access to shopping lists, of which consisted of 1-100+ items per order.
- Responsible for completing transactions with company card, loading groceries into vehicle, and delivering orders promptly to specified addresses using GPS navigation.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
Production Quality and Safety Specialist
Vestas America
08.2014 - 05.2018
- Managed operation, cleaning, stocking, and maintenance of mechanical robot and turbine blade building process.
- Within four months, assumed role of Quality, testing resin samples for compliance in lab.
- Smoothly transitioned to 3 different departments, achieving recognition as one of fastest and most efficient production staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Collaborated with management to develop and enforce safety policies and procedures, resulting in safer work environment.
- Maintained clean and organized work area, contributing to efficient and safe working environment.
- Operated various types of material handling equipment safely including, cranes, forklifts, pallet jacks, and hand trucks to move heavy loads throughout warehouse facility.
Retail Store Associate
Defense Commissary Agency (DeCA)
12.2011 - 06.2014
- Managed front-end register, cleaning, restocking, and providing dedicated customer service. Maintained control of at least 4-5 different areas at same time.
- Included handling safe, loading self-check-out registers, completing paperwork meticulously, and clearing outdated products proactively.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied customer's concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Safeguarded company assets, securing cash storage areas adhering to loss prevention policies consistently.
Assistant Manager
O'Reilly Auto Parts
06.2008 - 10.2011
- Implemented company policies, procedures, and safety standards to uphold store's cleanliness and safety, safeguarding both employees and equipment
- Assumed role of Store Manager during Manager's absence. Duties included, payroll, delegating responsibility, giving performance reviews, audits and reconciling reports. Supervised 5-7 employees.
- Responded to phone inquiries and utilized computer systems to locate accurate products
- Conducted deliveries to commercial accounts utilizing company vehicle.
- Developed strong working relationships with staff, fostering positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
Education
No Degree - Business Administration
Cerro Coso Community College
Ridgecrest, CA2007
No Degree - Theatre
Cerro Coso Community College
Ridgecrest, CA2007
Skills
- Positive Attitude
- Attention to Detail
- Time Management
- Problem-Solving
- Resourceful
- Organizing and Categorizing
- Quality Assurance
Timeline
XL Helper, Amazon
Styx Logistics
05.2024 - Current
Delivery Driver and Shopper
Instacart Shoppers
11.2021 - 01.2024
Production Quality and Safety Specialist
Vestas America
08.2014 - 05.2018
Retail Store Associate
Defense Commissary Agency (DeCA)
12.2011 - 06.2014
Assistant Manager
O'Reilly Auto Parts
06.2008 - 10.2011
No Degree - Business Administration
Cerro Coso Community College
No Degree - Theatre
Cerro Coso Community College
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