Charles Odom
Suffolk,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
38
38
years of professional experience
Work History
Operations Manager
Allied Universal Security
Chesapeake, VA
06.2015 - 01.2023
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented accurate and timely execution of corporate and local marking plans.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- They trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
- It reduced operational risks while organizing data to forecast performance trends.
- Developed and maintained relationships with external vendors and suppliers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Director of Security
ERMC
03.2009 - 06.2015
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Established and maintained close working relationships with local law enforcement officers.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Kept team compliant with security protocols and appearance standards.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Evaluated security systems and procedures to identify areas for improvement.
- Responded swiftly to security incidents and effectively resolved security issues.
- Determined security budgets and identify opportunities to optimize resource utilization.
- Supervised team of 20 security personnel during shift
Security Facility Manager
United States Navy, USN
Portsmouth, VA
01.2007 - 03.2009
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Supervised staff of 80 in day-to-day activities.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Prepared reports and schedules with accuracy.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
Department Leading Chief Petty Officer
United States Navy, USN
02.1985 - 03.2009
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Over two decades of military experience in various communications and budget management positions.
- Upheld code of conduct and maintained professionalism in stressful situations
- Trained in conflict resolution among subordinates, equals, and superiors
Education
MBA - Business Management
Strayer University
Chesapeake, VA06.2022
BBA - Entrepreneurship
Strayer University
Washington, DC06.2020
Skills
- Negotiation
- Staff Training
- Workflow Planning
- Microsoft Windows
- Contract Development
- Management
- Customer Service
- Staff Management
- Microsoft Outlook
- Adobe Systems Adobe Photoshop
- Manage Budgets
- Microsoft Excel
Timeline
Operations Manager
Allied Universal Security
06.2015 - 01.2023
Director of Security
ERMC
03.2009 - 06.2015
Security Facility Manager
United States Navy, USN
01.2007 - 03.2009
Department Leading Chief Petty Officer
United States Navy, USN
02.1985 - 03.2009
MBA - Business Management
Strayer University
BBA - Entrepreneurship
Strayer University
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