Dependable, decisive professional with track record of success in field and strategic planning. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Volunteer Agency Liaison -Reservist
FEMA
08.2023 - Current
Managed external client and business partner relationships.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.
Created emergency situation status reports to discuss response and recovery efforts.
Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
Assisted with customer requests and answered questions to improve satisfaction.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Disaster Program Manager
American Red Cross
06.2021 - 01.2023
Interviewed prospective employees
Organized team activities to build camaraderie and foster pleasant workplace culture.
Recruited and trained new volunteers on program goals and objectives.
Grew volunteer base by more than 50% in less than one year
Measured performance across campaigns and events.
Generated and delivered reports, program review, and presentations
Oversaw program compliance with requirements, schedule and budget.
Planned and led meetings to review business results and communicate new and ongoing priorities.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Managed external client and business partner relationships.
Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
Updated emergency preparedness resource materials plan to comply with federal and state regulations.
Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
Created emergency situation status reports to discuss response and recovery efforts.
Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
Prioritized tasks and managed teams throughout multiple projects.
Collaborated with functional managers to develop program resource plans and assign program resources.
Assistant Emergency Management Coordinator
Stuart, Police Department
Stuart, FL
12.2013 - 02.2021
Maintained current understanding of local, state and federal guidelines for emergency response.
Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts, and details of plan implementation.
Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergencies.
Prepared a variety of different written communications, reports, and documents
Stayed up to date on federal, state and local regulations governing emergency response plans.
Updated emergency preparedness resource materials plan to comply with federal and state regulations.
Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
Planned, scheduled and supervised work of subordinates.
Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
Liaised with local, state and federal regulatory agencies to streamline investigation completion.
Implemented training programs for new recruits.
Examined legal documents and assured adherence to laws and court procedures.
Oversaw filing of legal documents.
Maintained legal documents for court proceedings and submitted testimony.
Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
Patrolled designated districts in patrol cars, on bicycles and on foot.
Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to policies.
Identified needs of customers promptly and efficiently.
Master Behavior Detection Officer
Department of Homeland Security
05.2009 - 12.2013
Utilized quick decision-making skills and sound judgment to act per policies, procedures, and state statue.
Formed relationships with law enforcement and intelligence agencies.
Responded accordingly to policies and appropriately dealt with suspicious behavior, items and vehicles.
Deterred terrorist activity, violent attacks, and other malicious acts through patrolling, searching for suspicion indicators, and assessing threat potential.
Identified issues, analyzed information and provided solutions to problems
Education
Associate of Science - Emergency Management and Administration
Indian River State College
Ft. Pierce, FL
05.2021
Skills
Project Management
Community Partnerships
Policy and Procedure Development
Partnerships and Resource Mobilization
Project Planning
Staff Hiring and Evaluations
Team Leadership
Training & Development
Active Listening
Planning & Organizing
Customer Service
Critical Thinking
Accomplishments
Deployments: Hurricane Ida-2021, Hurricane Ian 2022, Tropical Storm Nicole-2022
Government Operations Liaison Hurricane Ian & TS Nicole
Shelter Manager -Mobile, AL: Led team to achieve best American Red Cross shelter in Alabama; Hurricane Ida 2021, earning recognition from local, divisional and national management
<ul>
<li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li>
<li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li>
<li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li>
<li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li>
<li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li>
<li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li>
<li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li>
</ul> at United States Agency of International Development (USAID)<ul>
<li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li>
<li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li>
<li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li>
<li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li>
<li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li>
<li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li>
<li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li>
</ul> at United States Agency of International Development (USAID)
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting