Dependable, decisive professional with track record of success in field and strategic planning. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Volunteer Agency Liaison -Reservist
FEMA
08.2023 - Current
Managed external client and business partner relationships.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.
Created emergency situation status reports to discuss response and recovery efforts.
Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
Assisted with customer requests and answered questions to improve satisfaction.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Disaster Program Manager
American Red Cross
06.2021 - 01.2023
Interviewed prospective employees
Organized team activities to build camaraderie and foster pleasant workplace culture.
Recruited and trained new volunteers on program goals and objectives.
Grew volunteer base by more than 50% in less than one year
Measured performance across campaigns and events.
Generated and delivered reports, program review, and presentations
Oversaw program compliance with requirements, schedule and budget.
Planned and led meetings to review business results and communicate new and ongoing priorities.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Managed external client and business partner relationships.
Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
Updated emergency preparedness resource materials plan to comply with federal and state regulations.
Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
Created emergency situation status reports to discuss response and recovery efforts.
Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
Prioritized tasks and managed teams throughout multiple projects.
Collaborated with functional managers to develop program resource plans and assign program resources.
Assistant Emergency Management Coordinator
Stuart, Police Department
Stuart, FL
12.2013 - 02.2021
Maintained current understanding of local, state and federal guidelines for emergency response.
Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts, and details of plan implementation.
Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergencies.
Prepared a variety of different written communications, reports, and documents
Stayed up to date on federal, state and local regulations governing emergency response plans.
Updated emergency preparedness resource materials plan to comply with federal and state regulations.
Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
Planned, scheduled and supervised work of subordinates.
Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
Liaised with local, state and federal regulatory agencies to streamline investigation completion.
Implemented training programs for new recruits.
Examined legal documents and assured adherence to laws and court procedures.
Oversaw filing of legal documents.
Maintained legal documents for court proceedings and submitted testimony.
Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
Patrolled designated districts in patrol cars, on bicycles and on foot.
Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to policies.
Identified needs of customers promptly and efficiently.
Master Behavior Detection Officer
Department of Homeland Security
05.2009 - 12.2013
Utilized quick decision-making skills and sound judgment to act per policies, procedures, and state statue.
Formed relationships with law enforcement and intelligence agencies.
Responded accordingly to policies and appropriately dealt with suspicious behavior, items and vehicles.
Deterred terrorist activity, violent attacks, and other malicious acts through patrolling, searching for suspicion indicators, and assessing threat potential.
Identified issues, analyzed information and provided solutions to problems
Education
Associate of Science - Emergency Management and Administration
Indian River State College
Ft. Pierce, FL
05.2021
Skills
Project Management
Community Partnerships
Policy and Procedure Development
Partnerships and Resource Mobilization
Project Planning
Staff Hiring and Evaluations
Team Leadership
Training & Development
Active Listening
Planning & Organizing
Customer Service
Critical Thinking
Accomplishments
Deployments: Hurricane Ida-2021, Hurricane Ian 2022, Tropical Storm Nicole-2022
Government Operations Liaison Hurricane Ian & TS Nicole
Shelter Manager -Mobile, AL: Led team to achieve best American Red Cross shelter in Alabama; Hurricane Ida 2021, earning recognition from local, divisional and national management