Chalinda Johnson
Humble
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
15
15
years of professional experience
Work History
General Manager
Aarons Sale and Lease
Houston
03.2015 - Current
- Led daily operations to ensure seamless customer service and satisfaction.
- Managed team performance through coaching and regular feedback sessions.
- Oversaw inventory management to optimize stock levels and product availability.
- Developed training programs for staff to enhance product knowledge and sales skills.
- Ensured compliance with company policies and industry regulations consistently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Assistant Store Manager
Fallas Paredes
Houston
11.2010 - 12.2014
- Trained and mentored new associates on sales techniques and customer service.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
M.B. Smiley H.S
Houston05-2004
Some College (No Degree) - Electrical Engineering
Prairie View A&M University
Prairie View, TXSkills
- Inventory management
- Budgeting
- Problem solving
- Conflict resolution
- Time management
- Team leadership
- Compliance enforcement
- Customer relationship management
- Employee training
- Staff scheduling
- Multitasking Abilities
- Problem resolution
- Recordkeeping
- Effective communication
- Performance evaluation
Affiliations
I am a devoted Wife and Mother, I manage a store and 7 employee's as well as a household.
Timeline
General Manager
Aarons Sale and Lease
03.2015 - Current
Assistant Store Manager
Fallas Paredes
11.2010 - 12.2014
High School Diploma -
M.B. Smiley H.S
Some College (No Degree) - Electrical Engineering
Prairie View A&M University