Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHALINDA REDHEAD

Houston,TX

Summary

To obtain an entry level position within a company, that promotes growth with unlimited opportunities.

Overview

29
29
years of professional experience

Work History

Shift supervisor

KBP FOODS
05.2017 - Current
  • Greeting customers, Front counter/Drive-Thru, cash handling, packing orders, prep, bank deposits, Inventory, Running Shift, Start/End of Day
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Customer Care Representative

Quest Diagnostics
05.2022 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.

General Manager

Pizza Hut
10.2022 - 12.2023
  • Oversee restraunt operations, scheduling, forecasting, P and L, food ordering, inventory, equipment maintenance, product quality and temperatures, cash handling, customer service, troubleshooting, team training/coaching/huddles, demonstrate leadership, and reviving customer relationships.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Store Manager

Deluxe Dry Cleaners
02.2011 - 08.2016
  • Assist customers with Dry Cleaning, alterations, and special request; such as starch, creasing, and pick up times.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.

Telemarketer

ADT Security
07.2008 - 01.2011
  • Appointment setting new home owners with security systems and presentations.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Telemarketing CSR

Telecommunication Services
04.2002 - 08.2006
  • Business to Business calling Corporations needing multi-line T1 systems for Southwestern Bell

Telemarketing Rep

Legacy Merchant Services
04.1996 - 03.1999
  • Call Center, Offering Small Businesses merchant accounts and equipment, to accept Visa, Mastercard, American Express, and Discover.

Education

No Degree - Accounting

Central Texas College
Killeen, TX

No Degree - Business And Entrepreneurship

DeVry University
Houston, TX
08-2012

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Training and mentoring
  • Customer-oriented
  • Inventory control and record keeping
  • Operations management
  • Schedule management
  • Conflict resolution techniques
  • Inventory control
  • Scheduling coordination
  • Inventory management
  • Staff scheduling
  • Financial management
  • Labor and food cost control
  • Safety reviews
  • Team leadership
  • Staff supervision
  • Positive attitude
  • Strong verbal and written communication
  • Goal setting and tracking
  • Complaint resolution
  • Professional appearance

Timeline

General Manager

Pizza Hut
10.2022 - 12.2023

Customer Care Representative

Quest Diagnostics
05.2022 - 04.2024

Shift supervisor

KBP FOODS
05.2017 - Current

Store Manager

Deluxe Dry Cleaners
02.2011 - 08.2016

Telemarketer

ADT Security
07.2008 - 01.2011

Telemarketing CSR

Telecommunication Services
04.2002 - 08.2006

Telemarketing Rep

Legacy Merchant Services
04.1996 - 03.1999

No Degree - Accounting

Central Texas College

No Degree - Business And Entrepreneurship

DeVry University

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CHALINDA REDHEAD