CHALINDA REDHEAD
Houston,TX
Summary
To obtain an entry level position within a company, that promotes growth with unlimited opportunities.
Overview
29
29
years of professional experience
Work History
Shift supervisor
KBP FOODS
Houston, Texas
05.2017 - Current
- Greeting customers, Front counter/Drive-Thru, cash handling, packing orders, prep, bank deposits, Inventory, Running Shift, Start/End of Day
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Customer Care Representative
Quest Diagnostics
Houston, TX
05.2022 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
General Manager
Pizza Hut
Houston, Texas
10.2022 - 12.2023
- Oversee restraunt operations, scheduling, forecasting, P and L, food ordering, inventory, equipment maintenance, product quality and temperatures, cash handling, customer service, troubleshooting, team training/coaching/huddles, demonstrate leadership, and reviving customer relationships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Deluxe Dry Cleaners
Houston, Texas
02.2011 - 08.2016
- Assist customers with Dry Cleaning, alterations, and special request; such as starch, creasing, and pick up times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Telemarketer
ADT Security
Houston, Texas
07.2008 - 01.2011
- Appointment setting new home owners with security systems and presentations.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Telemarketing CSR
Telecommunication Services
Houston, Texas
04.2002 - 08.2006
- Business to Business calling Corporations needing multi-line T1 systems for Southwestern Bell
Telemarketing Rep
Legacy Merchant Services
Houston, Texas
04.1996 - 03.1999
- Call Center, Offering Small Businesses merchant accounts and equipment, to accept Visa, Mastercard, American Express, and Discover.
Education
No Degree - Accounting
Central Texas College
Killeen, TXNo Degree - Business And Entrepreneurship
DeVry University
Houston, TX08-2012
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Customer-oriented
- Inventory control and record keeping
- Operations management
- Schedule management
- Conflict resolution techniques
- Inventory control
- Scheduling coordination
- Inventory management
- Staff scheduling
- Financial management
- Labor and food cost control
- Safety reviews
- Team leadership
- Staff supervision
- Positive attitude
- Strong verbal and written communication
- Goal setting and tracking
- Complaint resolution
- Professional appearance
Timeline
General Manager
Pizza Hut
10.2022 - 12.2023
Customer Care Representative
Quest Diagnostics
05.2022 - 04.2024
Shift supervisor
KBP FOODS
05.2017 - Current
Store Manager
Deluxe Dry Cleaners
02.2011 - 08.2016
Telemarketer
ADT Security
07.2008 - 01.2011
Telemarketing CSR
Telecommunication Services
04.2002 - 08.2006
Telemarketing Rep
Legacy Merchant Services
04.1996 - 03.1999
No Degree - Accounting
Central Texas College
No Degree - Business And Entrepreneurship
DeVry University