Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chalisa Joanna Shivkumar

Queens

Summary

Detail-oriented and motivated student at Queens College with hands-on experience in administrative support and handling financial documentation. Proven ability to maintain accurate records, communicate effectively with clients, and support smooth daily office operations. Brings strong analytical thinking, organizational skills, and a commitment to professionalism and confidentiality. Eager to contribute to a dynamic team environment while applying academic knowledge and prior office experience across various roles and industries.

Overview

4
4
years of professional experience

Work History

Customer Support Representative

Albion Ventures
08.2024 - Current
  • Respond to customer inquiries via phone, email, and text to resolve internet and DirecTV service issues.
  • Provide technical support for connectivity problems, account access, and password recovery.
  • Assist new customers with service sign-up, guiding them through available plans and promotional options.
  • Support billing-related inquiries, including processing payments and clarifying charges.
  • Maintain accurate records of customer interactions and solutions provided using internal systems.
  • Deliver professional and efficient service to ensure high levels of customer satisfaction and retention.

Sales and Customer Service

Carvel
12.2021 - 08.2024
  • Delivered exceptional customer service, ensuring a positive experience for all customers.
  • Brought forth an energetic attitude and positive work ethic.
  • Remained punctual and professional at all times.
  • Known for reliability, often filling in for last-minute absences.
  • Developed a strong rapport with customers, enhancing their experience with the brand.
  • Very customer service-oriented, ensuring satisfaction and retention.

Office Assistant

Zees Accounting Services
06.2021 - 08.2021
  • Created and maintained filing systems.
  • Contacted clients for necessary paperwork to complete tax returns.
  • Ensured all paperwork was complete and accurate.

Education

Degree - Accounting

Queens College CUNY
12.2026

High School - undefined

Richmond Hill High School
06.2022

Skills

  • Friendly and Outgoing Attitude
  • Good Communication
  • Excellent Customer Service
  • Advanced Computer System Skills

Timeline

Customer Support Representative

Albion Ventures
08.2024 - Current

Sales and Customer Service

Carvel
12.2021 - 08.2024

Office Assistant

Zees Accounting Services
06.2021 - 08.2021

High School - undefined

Richmond Hill High School

Degree - Accounting

Queens College CUNY