Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chalise Jones

Pekin,IL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

31
31
years of professional experience

Work History

Stay at home mom/ Babysitter for grandson

NA
Pekin, Illinois
04.2023 - 08.2025

Waitress

West Dublin Pub
Pekin, Illinois
10.2021 - 04.2023
  • Provided attentive service to customers in a fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation.
  • Managed customer orders using point-of-sale systems efficiently.
  • Maintained cleanliness and organization of dining area and utensils.
  • Assisted in training new waitstaff on service standards and procedures.
  • Resolved customer inquiries and complaints professionally and promptly.
  • Coordinated with management on inventory levels and supply orders regularly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Daycare Provider

Home day care, My Home
Pekin, IL
01.2016 - 08.2021
  • Created and implemented diverse educational strategies to boost development.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Managed 4 kids between the age of 2 months to 4 years old

Problem Manager

American Red Cross
Peoria, United States, United States
12.2006 - 01.2016
  • Worked with Quality Assurance to come up with corrective actions when staff deviated from procedures.
  • Monitored action to ensure no other discrepancies were performed.
  • Worked with Quality Assurance/Problem Manager staff around U.S and used customer service daily.
  • Each case had its own file/timeline so organized filing was must.
  • Developed detailed plans based on broad guidance and direction.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Lab Technician

American Red Cross
Peoria, IL
04.2001 - 12.2006
  • Manufactured Blood into different products to meet hospitals needs.
  • In charge of 400 units or more of plasma units to ensure hospitals had what they needed for surgery's.
  • Performed QC on equipment and followed procedures per FDA/OSHA regulations.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Set up, maintained and verified sterility of lab equipment and tools.

Cashier and Floor Assistant

The Bombay Co
Waldorf, MD
10.1997 - 12.1999
  • Task included cashier, customer service and stocked shelves per company's policy.
  • In addition I was involved in entering data for inventory of stock.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Waitress/Cashier

Lums
Pekin, IL
06.1994 - 04.1996
  • Helped customers complete orders, waited on them to provide customer service, and join reward programs.
  • Answered questions about restaurants policies and addressed customer concerns.
  • Collected and authorized payments of guests.

Education

High school diploma -

Midwest Central High School
Manito, IL
06.1995

Skills

  • Arts and Crafts
  • Organization and Attention to Detail
  • Coordination and Teamwork
  • Daycare Center Operation
  • Relationship Building
  • Group Discipline
  • Infant Care and Feeding
  • Conflict Resolution
  • Time Management
  • Physical Stamina
  • Observing and Monitoring Behavior
  • Effective communication
  • Attention to detail

Timeline

Stay at home mom/ Babysitter for grandson

NA
04.2023 - 08.2025

Waitress

West Dublin Pub
10.2021 - 04.2023

Daycare Provider

Home day care, My Home
01.2016 - 08.2021

Problem Manager

American Red Cross
12.2006 - 01.2016

Lab Technician

American Red Cross
04.2001 - 12.2006

Cashier and Floor Assistant

The Bombay Co
10.1997 - 12.1999

Waitress/Cashier

Lums
06.1994 - 04.1996

High school diploma -

Midwest Central High School

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